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Course Description and Outcomes

This course explores the psychological contract between leader and follower that take any of many forms between two people or between the leader and small groups. Students study group formation and group development as well as the intricacies of coaching, mentoring, conflict resolution and mentoring. Students study organizational behavior and explore how these concepts affect leadership effectiveness. Students will examine organizational communication including formal and informal communication, as well as the relationship of communication to organizational satisfaction and effectiveness. Topics include: preparing for a negotiation, understanding individual preferences, identifying ethical and cross-cultural issues that might arise, and when and what kind of outside resources may be and assess the importance of coaching and open communication when inspiring individuals to overcome barriers to peak performance.

Upon completion of the course, students are expected to achieve the following competencies:

Demonstrate different styles of negotiation and conflict and understand your own personal style.
Define different concepts to negotiation approaches.
Describe the roles of perception, emotion, verbal and non-verbal communication and their impact to communication and understanding in an organizational context.
Apply theories and concepts in negotiation and conflict in relation to the following organizational aspects: individual differences, communication style, culture, organizational interdependencies, motivation and feedback, groups and teams, and power and politics.
Demonstrate effective negotiation preparation techniques through case study examination.

The overall objectives for this course are twofold:

To increase students’ understanding of critical issues in how people communicate and interact within an organizational context, and
To provide concepts, theories, and models to enhance and support, or influence the interaction within organizational structures in communicating, organizing, and negotiating.

This course will explore the dynamics and processes of negotiation and conflict in the context of organizational behavior and human relations. Specific goals include:

Expose you to styles of negotiation and conflict and understanding your own style.
Gain an understanding of the nature of human motivation, especially as this applies to workplace settings.
Examine the following organizational aspects: individual differences, communication, culture, groups and teams, leadership, and power and politics.
Explore the roles of perception, emotion, verbal and non-verbal communication and their impact on the negotiation process.
Analyze the similarities and differences among the various leadership models.
Develop skills in negotiation through case study negotiation role plays.
Learn to apply various communication theories to workplace dynamics.
Employ a proactive rather than reactive approach to communication problems.