Write a Interview write up based on the guidelines
R. Mittoo A manager, a supervisor, an employee, or a self - employed professional Someone whose job is important , interesting, or demanding Someone who has an unusual job or someone who is a role model Someone who is NOT a parent, a relative, or a friend The focus of your interview is on the interviewee’s job . Select 3 - 5 topics related to his or her job or an aspect of the job. A passion for work Ability to explain clearly Good communication skills Competence: knowledge and experience (minimum six months, part time or full time) Credibility: honesty, openness, consistency, authenticity Is curious, knowledgeable, and prepared Engages in friendly or respectful conversation not confrontation; shows respect by avoiding stereotyping someone as a member of a class, ethnicity, group, or gender and considers unique, individual qualities Listens carefully to understand, identify themes, interpret words and emotions, probe meanings, seek new information, avoid judgement, and see things from their perspective Brings out the human element Makes the interviewee comfortable Dr. Rakesh Mittoo Time: one hour Venue: office or a place free from distractions 10 to 15 open - ended questions with probes Take notes and/or record ( Do not transcribe for your Interview Write up; instead paraphrase content from the interview). DO NOT use quotes. Dress: semi - formal or professional, limit jewelry An interview has a goal. Define your purpose specifically and get good information: clear and accurate, truthful, authentic, insightful and compelling, sufficient, and relevant to your purpose It’s also a dialogue to build rapport with your interviewee. Directive: interviewer has complete control over purpose, content, and structure, etc. Non - directive: interviewee is an expert and has control. For your interview, follow a moderately scheduled format:◦ List all primary or major questions and share with the interviewee before the interview. ◦ Include some secondary and probe questions. ◦ Ask questions in the order listed. ◦ May or may not use probe questions You should speak in the beginning to state the goal of the interview and to establish a rapport with the interviewee. Here’re some opening techniques:
◦ State the problem, issue , or need. ◦ Tell how you learned about it. ◦ Ask for an advice. ◦ Identify the person who sent you or arranged the interview. ◦ Give the name of the company, organization, person, or group you represent. ◦ After your opening, continue asking your questions until you’ve finished. Dr. Rakesh Mittoo Concluding:
◦ Signal that time is up. ◦ Declare completion of the purpose. Supporting and Appreciating:
◦ Make personal enquiries. ◦ Express appreciation or satisfaction. Summarizing: (Ten minutes) ◦ Confirm important assertions. ◦ Check significant facts for accuracy or to make additions. ◦ Clarify details and technical terms or information. ◦ Use clearing - house questions (e.g. “Have I covered everything?”) Phrase questions ◦ Clearly in words that the interviewee understands ◦ Precisely to define the issue or state the context (Ask who, what, when, where, why, and how — how much and how many) ◦ Directly or more simply ◦ Related to the issue ◦ Positively rather than negatively ◦ In the range of average 21 words for each question Ask open - ended question: Use what, how, do you, at times why. Use specific and closed questions as needed. Use probes:
◦ Repeat probe - if a question is unanswered ◦ Silent probe - if you’re expecting more ◦ Wording probe - if you need definition of a term ◦ Nudging probe - if you get one - word answer ◦ Overview probe - if you need any information that might have been missed Ask behavioral questions to understand the experience:
◦ Situation ◦ Task/problem ◦ Action ◦ Result