Need to prepare a resume and cover letter based on the attached job description. Please make sure that plagiarism should be less than 10%.
Draft your resume (combination type) and cover letter to apply for the following job.
The word limit for your cover letter is 250-350 words.
Your cover letter should be based on AIDA model.
Submit your work in a single MS document.
Customer Service Representative- job post
Shoppers Drug Mart / Pharmaprix
370 Broadway E Unit 202, Vancouver, BC
Part-time
Referred applicants should not apply directly to this role.
Location:
370 East Broadway, Unit 202, Vancouver, British Columbia, V5T 4G5
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Primary Responsibilities:
Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
Articulate company rewards (PC Optimum) and any promotional events
Develop and maintain working knowledge of customer needs/issues and industry trends
Participate on project teams, driving integrated services and case management
Effectively communicate with internal and external customers
Consult with and provide seamless backup to more senior Customer Service Representatives
Skills, Knowledge & Education:
Skills:
Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
Possesses excellent verbal and written communication skills as well as strong telephone manner
Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
Education & Job Knowledge:
Holds a High School Diploma
Basic knowledge in all categories and vendor training in:
Diagnostic & Therapy
Daily Living Supplies
Mobility
Supports & Braces
Incontinence
Sleep
CPAP/Respiratory (depending on location)
Basic knowledge in Customer Relations Management program
Health & Safety Certification
Compression (Sigvaris) Training – offsite
First Aid Training – offsite and if applicable
AODA
Customer Excellence
Understanding of MMS functions
Experience:
0 – 2 relevant experiences (retail preferred)
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.
