please could you go through the file and help me complete it.

R. Mittoo The financial crisis of 2008 - 2009 made 8 million Americans jobless and led to about 4 million home foreclosures in one year. The homeowners were drowning in mortgage debt; moreover, they owed more than their homes were worth. As they were desperate to refinance their homes, they consulted lawyers and learned the language they could use to appeal to their lenders, such as Countrywide Financial. When its CEO Angelo Mozilo received customer emails, he was angry and instead of forwarding one email, he accidently hit “reply” with the message below: “This is unbelievable. Most of these letters now have the same wording, Obviously, they are being counseled by some other person or by the internet. Disgusting.” This shows Mozilo’s failure to acknowledge homeowners’ hardship and to demonstrate empathy. Tony Hayward, the British Petroleum (BP) CEO, had been living on the coast of the Gulf of Mexico for a month. On April 20, 2010, the Deepwater Horizon oil rig had exploded, killing 11, injuring dozens, and beginning a gusher that in 100 days pumped five million barrels of crude oil into the Gulf waters. This disaster had been the dominant story in the news media. Hayward, who was working hard and sleep - deprived for a month, seemed frustrated by the media and the others that BP and its leadership weren’t doing enough to stop the flow of oil and protect the Gulf ecosystem. He spoke to the media, standing in front of heavy equipment being readied to be deployed for the cleanup. In a tone of frustration, he tried to show that he took the situation seriously and said: “W e’re sorry. We’re sorry for the massive disruption it has caused their lives. And you know we’re — there’s no one who wants this thing over more than I do. You know, I’d like my life back.” The apology didn’t work. Hayward’s statement had the opposite effect. It didn’t work because instead of showing he cared, the words “I’d like my life back” sounded like self - pity. Critics attacked him, saying 11 rig workers who died would never get their lives back, dozens of injured workers’ lives would never be the same, and fishermen’s livelihood will not be the same for years. Adidas sent an email to 2017 Boston Marathon participants with the subject line “Congrats, you survived the Boston Marathon!” The writer wasn’t thinking about the terrorist attack four years prior, when two bombs killed three people and left several hundred injured. Criticism followed quickly, but so did Adidas’s apology Here’s the tweet in its original format: We are incredibly sorry. Clearly, there was no thought given to the insensitive email subject line we sent on Tuesday. We deeply apologize for our mistake. The Boston Marathon is one of the most inspirational events sporting events in the world. Every year we’re reminded of the hope and resiliency of the running community at this event.  Subsection 4: Integrity of Competitions  25 Integrity of matches and competitions ◦ Persons bound by this code shall be forbidden from taking part in, either directly or indirectly, or otherwise being associated with, betting gambling lotteries and similar events or transactions connected with football matches. They are forbidden from having stakes , either actively or passively, in companies or concerns, organizations, etc. that promote, broker, arrange or conduct such events or transactions. (FIFA, FIFA Code of Ethics, 2012 edition )