Course: Operations Management There are three assignments in total, in the attachment, please refer to the tutors, thank you!

Operational Management

In the United States and Canada, the casual dining restaurant business Red Robin is

renowned for its gourmet hamburgers and limitless steak fries. The business is dedicated to

giving customers outstanding service and a special eating experience. Red Robin has put in

place several operational management measures to make sure of this. Customer service is the

primary goal of Red Robin's operational management strategy (Wilson, 2022) . This entails

giving customers helpful, informed service, anticipating their requirements, and acting

swiftly and effectively in response to their demands. Also, the business aims to deliver top-

notch cuisine on time (Stevenson, 2019) . Red Robin has put in place a thorough training

program for its personnel that emphasizes the values of hospitality and customer service in

addition to food preparation and safety to achieve this.

Also, Red Robin takes pride in its cutting-edge offering. To stay abreast with

consumer tastes and trends, the business often modifies its menu. Along with a vast selection

of gourmet hamburgers, Red Robin's menu also offers salads, sandwiches, appetizers, and

desserts (Chiu, 2022) . The business additionally provides a distinctive selection of one-time

deals and noteworthy promotions. Red Robin has put in place a strict food safety protocol to

guarantee that its food is of the greatest quality. This approach makes use of cutting-edge

food safety technologies, routine staff training in food safety, and regular inspections of the

food supply chain. With rigorous portion control and the use of environmentally friendly

packaging materials, the business also prioritizes reducing food waste.

The operational management of Red Robin also emphasizes effectiveness and

efficiency (Chiu, 2022) . The business has put in place some initiatives to cut expenses,

including streamlining procedures, automating specific operations, and employing technology

to increase operational effectiveness. The business implements a waste reduction program and purchases ingredients from regional vendors to lower operational costs (Stevenson,

2019) . Red Robin also emphasizes sustainability. The business has put in place a variety of

steps to lessen its impact on the environment, including the use of eco-friendly packaging

materials, cutting back on energy and water use, and transitioning to renewable energy

sources. Red Robin additionally motivates its patrons to lessen their environmental effects by

rewarding and discounting patrons who bring their recyclable containers.

References

Chiu, C. N. (2022). Leveraging competitiveness to develop optimal strategies: evidence from

the restaurant industry. Competitiveness Review: An International Business

Journal , 32 (4), 525-545.

Stevenson, W. J. (2019). Operations management. Measurement , 288 , 325-326.

Wilson, H. F. (2022). Robin . Reaktion books.