Research paper on role of technology in organization communication

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Requirements: Prepare an individual research paper (7-10 pages of content - exclusive of title and reference pages) on a topic regarding Organizational Communication, Conflict, and/or Negotiation that can assist you in your own professional development. Possible topics for research papers can include any aspect of organizational communication. For example: consider topics from your text as well as the topics covered in the weekly lessons and discussions: communication styles, culture, organizational interdependencies, motivation and feedback, groups and teams, power and politics, leadership, negotiation, conflict management, perception, emotional intelligence, groupthink, communication climates, etc.

This paper is expected to show academic scholarship, both in content and presentation. The paper should be formatted to APA, contain a reference list of at least five sources with in-text citations throughout the paper, be free of plagiarism, grammar, and spelling errors. The paper should have a title page, abstract, an introductory section, a literature review of current journal articles or studies that have been accomplished in the topic area, and a conclusion section.

The title page should include the student’s name, course ID (XXXXX)assignment name, date, and professor’s name. Include page numbers top right (beginning on the title page), running head left justified all in caps, headings to separate ideas within the paper, proper spacing, formatting (one-inch margins and Times New Roman (or similar), 12-point font), and a reference page (APA format).

The Role of Technology in Organizational Communication

Abstract

Technology became a really important part of recent workplaces. It greatly influences the process by which individuals or groups communicate with one another and transfer data inside any industry or organization. In this paper, we will discuss the substantial influences of Technology on several areas of organizational Communications along with its speed and effectiveness, organizational culture, and accessibility. The developments in technology also assisted in increasing the speed and effectiveness of communication in any industry. It will also assist in obtaining feedback from the clients and making the required modifications according to it.

Keywords: Organizational communication, strategy, leadership, goals, management

The Role of Technology in Organizational Communication

Introduction

In recent days technology has evolved to be an extremely crucial part of organizational communication. The Rapid development and huge utilization of several communication technologies changed the process that individuals or groups communicate with one another. In earlier days face to face meetings, phone calls, and memos are considered to be the major means of communication inside organizations but the development of technology, assisted organizations to select from a wide range of options depending on their context, objectives, and target audiences (Baker, 2007).

Another benefit of technology in organizational communication is the substantial enhancement in speed and effectiveness. This also improves the choice-making capabilities of the organization. Also, the applications which work with the help of automation and artificial intelligence minimize the manual effect that is needed for communication tasks which will free the workers and allow them to concentrate more on the important tasks. Accessibility to communication resources and platforms also got increased with the help of technology. Mobile phones, cloud-dependent solutions, and remote working capabilities assisted workers to communicate with one another at any point in time and anywhere across several devices. This accessibility not just enhanced the organization’s success but also assisted workers to conserve a healthy balance between their private and professional lives.

Literature Review

The literature review provides information regarding the Significant influence of Technology on organizational communication, and details regarding the expanded communication channels improving speed and effectiveness, and accessibility. It makes use of several communication studies, organizational theories, and research to provide detailed information regarding the role of technology in organizational communication.

Theme Activity 1: Characteristics that are contemplated while executing a Technology in Organizational Communication

We are required to consider a lot of characteristics to make sure of proper integration and utilization.

Activities List

User requirements and acceptance: The technology that is utilized in the organization should satisfy the purposes and aims of the organization. It is also really important to identify how technology can assist in improving the communication procedure to obtain the required outputs. It is also important to make sure that the adopted technology is simple to utilize and comprehend by the employees of the organization.

Training and support: Proper training and providing support are really important to implement a particular technology successfully in an organization. The workers are required to be properly trained with the required skills and knowledge to utilize the technology.

Privacy and security: When implementing any technology in an organization security and privacy should be given a top priority. Companies should protect sensitive data and avoid data breaches and stick with the appropriate rules and regulations.

Expenses: organizations are also required to consider the cost before implementing a particular technology. It is also important to make sure that the technology that is being implemented is cost-efficient.

Scalability and flexibility: Organizations need to consider the scalability and flexibility of the technology. Technology should be able to accommodate future growth and evolving communication requirements (Kinicki & Fugate, 2021). Flexibility will assist us in customization and integration with the systems that are already present making sure of a seamless change and compatibility with other equipment or devices.

Theme Activity 2: Procedures to make use of Techno in Business Communication

It is important to ensure the technology is being utilized effectively and properly. While using technology in organizational communication it is important to stick with some particular practices or else inconsistencies can be faced.

Organizations must develop a plan which will provide an overview of how technology can be utilized in communication (Lovari & Bowen, 2020). This Framework must include rules and regulations for utilizing the technology to optimize communication and efficiently transfer the data. Organizations should also deliver a strategy to manage the information and protect it. While choosing the technology for the organizations, the companies should be really careful and select the most relevant equipment and platforms to permit communication. Organizations should keep the group size in mind, the data they transfer, and the budget when choosing the proper tools. The writer also suggests proper testing and conserving communication technology. Testing can assist us in detecting any technical challenges or bugs that can result in communication issues. Maintenance is also considered to be important because it helps us in keeping the technology updated and operating optimally.

Lovari and Boven exemplify that organizations must prefer safeguarding at the time of utilizing technology for communication. We can make use of encryption and two-factor authentication to safeguard important information from unauthorized permits. Organizations are also required to make sure that the workers are properly trained to utilize technology. Organizations are also suggested to observe and examine their communication technology. It implies observing how the technology is being utilized and how efficient it is and what the organization can do to enhance it.

When utilized properly technology can assist an organization in achieving its goals and objectives in a short period. Workers of the organization should be trained properly to make sure they are effectively using the technology. They should be provided with troubleshooting guides and other support which will assist them to know how to properly utilize the technology.

Theme Activity 3: Issues of Utilizing Technology in Business Correspondence

In recent days leveraging technology for organizational communication is evolving to be crucial. As making use of technology for business communication provides a lot of benefits it will also deliver a few issues. Harbor & Kumper (2022) illustrate that the huge issue of leveraging technology in business communication is protecting the technology. For a lot of industries and Organisations cyber security risk is coming to be a really important issue and any technology which is being utilized for communication should be secure and not susceptible to threats or data breaches. The writer says that organizations should ensure that the technology they utilize consists of appropriate regulations and rules like General Data Protection Regulation.

Organizations are also required to stay updated and use the latest technologies to integrate them efficiently with organizational communication. As technology keeps getting updated organizations should make sure that they are keeping up with it. Along with it, modern technologies can be tough to execute and need more time and help. Smaller organizations find it challenging and require more financial help and individuals to keep up with technological developments.

Theme Activity 4: Dealing with Confrontations via Organizational Communication

The association between the atmosphere for peacemaking, work commitment, and receptiveness to the work environment harassing. This research utilized 463 workers of the Norwegian Navy and identified a moderated mediation effect. The study identified that the optimistic climate for conflict management will have a positive influence on work engagement, but only when the employees of the organizations are not facing increased levels of workplace bullying. We can also say that when the workers face high levels of workplace bullying the positive impact of the optimistic work atmosphere will not be regarded (Lande et al., 2018). The study also identified that the mediating impact of work engagement is really important for workers who face fewer levels of bullying when compared to those who face high levels of bullying.

Organizational Communication is considered to be an effective tool in order deal with conflicts. Setting up a sound communication network inside an organization is important to deal with disputes rapidly and efficiently. With the help of open and proper communication, workers can share their viewpoints and emotions and talk about their challenges and worries and provide solutions that can help all groups. Efficient communication in an organization assists in developing an atmosphere of mutual respect which is considered to be important for dealing with any kind of confrontation.

Paliszkiewicz & Dongul (2022) found that organizations are required to execute efficient strategies to deal with digital conflicts. The writers say that digital conflicts occur because of the absence of clearness in communication and insufficient procedures for fixing goals and the lack of capacity to control interpersonal dynamics. The study also found that organizations are required to develop an atmosphere of trust and mutual respect which will facilitate proper communication. To provide efficient digital conflict management, the writers suggest that organizations should set proper approaches and objectives and develop a safe and supportive atmosphere for workers to talk about their issues. They also recommend that organizations utilize the existing technology to provide digital conflict solutions like video conferences, chatbots, and AI. They highlight the necessity of organizations to develop an atmosphere of trust and respect where workers feel respected and appreciated.

Organizational communication assists us in detecting the major reason for the conflict and dealing with it properly. Comprehending the major reason for an issue assists us in developing a proper solution. Communication assists us in making sure that all the problems and challenges are dealt with in a proper manner minimizing the chances of any other conflicts. Organizational communication will also assist in developing an atmosphere where individuals work along with one another and share their views which can help the entire group.

Theme Activity 5: Methods of Dealing with Confrontation

Conflict Management consists of detecting and managing conflicts properly. It is considered to be a really important skill for any individual who is a leader. We have a lot of methods for conflict management. The best strategies to utilize in any given circumstance will majorly rely on the context, the individuals that are involved, and the required outputs.

The first method is to prevent conflict between one another. It can be achieved by coming to terms with or bypassing the problem. The strategy can be utilized when the competition is more significant or when the individual included required more help or inspiration to deal with it. The next method is accommodating. This includes one party obeying the desires of the other one. This can be considered a good strategy when the confrontation is small and one party is okay to sacrifice some of their requirements to protect their relationship.

The third method is competing. This includes attempting to dominate the other one. This strategy can be considered when the dispute is huge between countries but it can also result in damage of connections. And the next strategy is collaborating (Ahn et al., 2022). This involves the parties which are included working along with one another to find a solution. It is considered to be the most efficient one because it facilitates justice for both parties so that they feel valued and appreciated. This can also result in more imaginative and ingenious solutions.

The next method which is problem-solving includes the people who are in conflict detecting the challenges going through the options and working along with one another to come up with a solution. It is also considered to be an efficient method because it will permit both parties to state their viewpoints.

Theme Activity 6: Negotiation in Organizations

Huang (2021) states that in the workplace negotiations play a really important role to deal with confrontations and attain an agreement between two or more groups. We can also make use of negotiations to find solutions to various challenges like working times, responsibilities, and advantages. Generally, negotiations are utilized when there is any conflict or disagreement between any two groups or individuals. When two or more groups or individuals disagree over any particular topic or issue, negotiations can be utilized to agree with them. Negotiations can also take place because of the modifications in the rules and regulations. For instance when a new regulation needs workers to deliver some particular advantages or job protection, in this situation negotiations can be really important to make sure that both the groups or individuals attain the responsibility of obeying the new rule. In the same way, if any organization develops it may require to negotiate with its workers regarding particular responsibilities and other elements of their work.

Huang(2021) identified that Asian American workers encounter a few issues at their place of work which include the absence of assistance from their superiors and the lack of ability to adopt the majority white culture. These workers will probably face discrimination and stereotyping in their professional lives. The study also identified that wisdom is absent among the workers regarding some distinctive requirements of 2nd generation Asian Americans and they also require additional professional advancement and assistance to help them achieve success.

Theme Activity 7: Inspiration and Feedback

Encouragement and feedback are considered to be really important elements in any workplace. Workers will become capable of comprehending what is anticipated from them and process to enhance by delivering proper feedback. It will also assist the workers in improving their talents and becoming more productive and satisfied at their workplace. The workers can be motivated by providing them proper rewards and recognition of good work. For instance, managers can appreciate the workers or provide them with a reward for attaining a specific objective or goal. It will also assist in improving the success of the organization (Mahmoud et al., 2020). By conducting meetings and performance reviews more often workers can make sure that every individual is on the same page and that all the challenges or problems are being dealt with properly.

Mahmoud et al. (2020) discovered that the x generation individuals or baby Boomers are inspired majorly by job safety, proper advantages, and loyalty. And Y generation or millennials are inspired by the chance to enhance their career, work-life balance, and appreciation. And the z generation or generation z are inspired by creativity and objective.

Conclusion

Organizational communication is really important to achieve success for any industry or business and technology plays a really important role in assisting organizations to attain success technology made organizations communicate efficiently and effectively which enhances productivity, and teamwork, and facilitated organizations to attain a lot of markets. As technology is updating day by day organizations can make use of the technology to deal with their clients and develop strong connections.

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