Course: Capstone: Business Strategies Week 3 Discussion Report on the strategic plan of your company. Reflect on how the strategic plan relates to the organizational structure, leadership, mission

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Strategic Analysis of IBM's Transformation

Student:

Keiser University

MBA 699/Capstone Business Strategies

Dr. Racquel Thompson-Elliott

Date:

1. Organizational Description

• • Type of organization (e.g., non-profit)

• • Operating environment

• • Organizational relationships and stakeholders

1. Organizational Situation

• • Competitive environment

• • Strategic challenges and advantages

• • Performance improvement system

1. Leadership Triad: Leadership; Governance and Societal Responsibilities

• • Evaluate leadership system and senior leaders

• • Describe governance and oversight processes

• • Address approach to ethics and legal compliance

• • Address approach to corporate citizenship and support of key communities

1. Strategic Situation

• • Strengths, weaknesses, opportunities, threats (SWOT)

• • Strategic challenges and advantages

• • Performance improvement system goals and action plans

1. Customer Engagement

• Major customer segments and requirements

• Mechanisms for customer listening and learning

• Customer experience and relationship management approaches

1. Measurement, Analysis, and Knowledge Management

• Performance measurement systems

• Organizational performance review system

• Use of data and information to support daily operations

1. Workforce Engagement

• Workforce capabilities, development needs

• Workforce climate, engagement, and development approaches

1. Operations Focus

• Work processes and operational effectiveness improvement

• Supplier/partner/collaborator/operations requirements

1. Results

• Competitive performance results

• Customer-focused results

• Financial and marketplace performance results

• Workforce-focused results

• Governance and societal responsibility results

1. Reflection on Implementation

References

Breese, J. L., Park, S. J., & Vaidyanathan, G. (2019). Blockchain Technology Adoption in Supply Change Management: Two Theoretical Perspectives. Issues in Information Systems, 20(2).

Cortada, J. W. (2019). IBM: The rise and fall and reinvention of a global icon. MIT Press.

INSIGHTS, B. O. I. (2021). IBM INSIGHTS.

Mohd, I. H., Julan, J., & Besar, T. B. H. T. (2020). Strategic training and development: the impact on employees’ performance. Journal of International Business, Economics and Entrepreneurship, 5(2), 80-84.

Strickland, E. (2019). IBM Watson, heal thyself: How IBM overpromised and underdelivered on AI health care. IEEE Spectrum, 56(4), 24-31.