Based on the two entities you chose in Week 4 assignment, visit the two following sites describing official star and diamond rating systems. The two hotels are HAMPTON HOTEL AND THE RITZ-CARTLON Diamo
Hotel Rating Analysis
Brent Boca
DeVry University
08/3rd/2024
Hotel Rating Analysis
Choose two hotels of your choice: (1) limited-service hotel and (2) an upscale or luxury hotel.
Hampton by Hilton
Type of Hotel: Limited-Service Hotel
Hampton by Hilton has affordable accommodations, and additional services and facilities include complimentary continental breakfast, Wi-Fi, and modest in-room amenities like a mini-fridge (Hilton, 2024). Customers value neat and tidy bedrooms and accommodating staff; however, they might complain of a restricted menu and sometimes worn-out interiors. In general, the average rating of the hotel varies within the range of 4 and 4. 5 out of 5, to emphasize its dependable and cheap service.
The Ritz-Carlton
Type of Hotel: Upscale/Luxury Hotel
The Ritz-Carlton offers guests the luxury of restaurants, spas, and accommodation services. Accomplishments: Guests have praised service delivery, room quality, and cleanliness. However, challenges such as high accommodation costs and sometimes problems encountered when booking exist (Hilton, 2024). The Ritz-Carlton generally earns ratings above 4.5 stars out of 5, reflecting its reputation for delivering a premium and memorable experience.
Go to travel websites like Trip Advisor, Priceline, or wherever else you may find guest reviews and rating systems.
Hampton by Hilton London City
Type of Hotel: Limited-Service Hotel
Amenities
Hampton by Hilton London City offers free Continental breakfast, free Wi-Fi, and cozy accommodations with the necessary modern amenities (Hilton, 2024). Just a few steps from Spitalfields Market and Aldgate East Station, the place is perfect for those who want to experience the energy of London.
Reviews and Customer Ratings
The hotel enjoys high praise, with an excellent rating of 5.0 based on 652 reviews. Guests appreciate its cleanliness (4.9), service (4.9), and location (4.7) (Hilton, 2024). The breakfast is particularly noted for its quality, although some guests find the space a bit tight during peak hours. Overall, it is well-regarded for providing good value and a pleasant stay in a prime location.
The Ritz-Carlton New York, Central Park
Type of Hotel: Upscale/Luxury Hotel
Amenities
The hotel options include lavish rooms and suites, an on-site luxury spa, gourmet restaurants, and breathtaking views of Central Park (Ritzcarlton, 2024). The hotel also provides extraordinary services and beautiful rooms equipped with luxurious furnishings.
Reviews and Customer Ratings
This hotel has received a favorable rating of 4.6 out of 5 from numerous reviews. They appreciate its outstanding services, beautiful interiors, and location, which offers views of Central Park. Despite the recognition of the luxury experience, some of the reviews state that it is pricey (Ritzcarlton, 2024). The Ritz-Carlton is particularly lauded for its general ambiance and excellent quality of service, which fits the bill as a five-star hotel.
Learn about each of the selected properties and their amenities.
Hampton by Hilton London City is a limited-service hotel that provides basic services to cost-conscious guests. It is near Spitalfields Market and Aldgate East Station, offering access to other parts of London. Some amenities include a free buffet breakfast, free Wi-Fi, and comfortable rooms equipped with modern amenities. The hotel's aesthetic is sleek and efficient, and its central location is well-suited for exploring lively districts and major attractions (Ritzcarlton, 2024). It also includes a Green Key Certification, which underlines the company's concern for the environment. On the other hand, the Ritz-Carlton New York, Central Park perfectly captures the essence of luxury by offering luxurious rooms and direct views of Central Park. Services include a spa, restaurants, and luxurious accommodations and facilities. The service and decorations are elegant, and it offers luxury, which is why it is loved by many people in New York City.
Analyze the guest reviews and ratings they receive from the customer's perspective.
Hampton by Hilton London City was positively reviewed and has an average rating of 4.6 star. Several reviewers appreciated the strategic positioning of the hotel, the cleanliness of the rooms, and the hospitality of the staff members (Ritzcarlton, 2024). Some of the benefits mentioned include affordable prices, where certain items like breakfast and Wi-Fi are included in the price. However, some guests have complained that the rooms are small, and some of the accommodations might not have some of the features that are characteristic of large hotels.
The Ritz Carlton New York Central Park is rated at 4. This city hotel received an 8-star rating due to the luxury and the high quality of services offered. The visitors described the interior design as sophisticated, the personnel as professional, and the location as offering a picturesque view of Central Park (Ritzcarlton, 2024). Spa and fine dining are some of the hotel's services that are often emphasized. Thus, minuses are the high prices that can be crucial for thrifty tourists, as mentioned in some reviews. In conclusion, the Ritz-Carlton is well known for offering guests luxury service and creating a special, pleasant atmosphere.
References
Hilton. (2024). Hampton by Hilton. Retrieved from https://www.hilton.com/en/brands/hampton-by-hilton/?WT.mc_id=zINDA0EMEA1MB2PSH3GGL4INTCRB5dkt6MULTIBR7_121127646_1003528_p15201588984&&&&&gad_source=1&gclid=CjwKCAjwqre1BhAqEiwA7g9QhnL0lEwRn9UK8ssUuBLD1xr1w_kgvi1ddwCI1sKdhskm7cOnkQWtkBoCr3kQAvD_BwE&gclsrc
Ritzcarlton. (2024). The Ritz-Carlton New York, Central Park. https://www.ritzcarlton.com/en/hotels/nyccp-the-ritz-carlton-new-york-central-park/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
