8-2 Module Eight ePortfolio Activity

katherine alexan

Baldwin, New York |

516-301-7160 | [email protected]

Personable and energetic individual who is committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

• Confirmed appointments, communicated with clients and updated client records.

• Welcomed clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Organized, maintained and updated information in computer databases.

• Operated multi-line telephone system to answer and direct high volume of calls.

• Handled assignments independently with good judgement and critical thinking skills.

• Assisted internal staff with clerical and administrative needs to maximize the efficiency and team productivity.

• Monitored and screened clients to verify accessibility to inter-office personnel.

• Adhered to strict HIPPA guidelines to protect patient privacy.

• Verified patient insurance information, demographic and health history to maintain accurate information.

• Completed patient referral to other medical specialists.

• Placed new supply orders, managed inventory and restocked clerical spaces.

• Conducted patient intake interviews, recording and documenting relevant information.

• Received and routed laboratory results to correct clinical staff members.

• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients and updated client records.

• Kept reception area clean and neat to give visitors a positive first impression.

• Answered telephones promptly and directed incoming calls to the appropriate office.

• Provided clerical support to company employees by copying, faxing and filing documents.

• Fluent in Haitian Creole

• Patient reception management

• Referral verification

• Telephonic Triage

• HIPPA Guidelines

• Payment scheduling and collection

• Typing and filing

• Patient data processing

• Sterilizing procedures

• Inventory oversight

• Patient referral

• Available upon request.