This assignment is intended to help you use leadership skills to gather project members from cross-functional departments and skill sets and lead them in the fulfillment and implementation of a mock p

After careful review it has been decided that the Six Sigman would be the best to reduce defects within this process. One thing that you can notice is that it will significantly reduce waste product. If we also look at how much time is lost, we can see that this method will also improve any reworks with time with more efficiency in that department. One final thing is that I see production drastically going up as well. At the end of the day, we know that this company wants to reduce waste as much as possible as well as finding a better way to make sure the patrons are in communication with the company to better ensure they get what they want. We want to make sure that this is implemented as it will allow the company to make better informed decisions with this vital feedback, saving not only time, but making more money as well.

After careful evaluation I believe that the process could be better situated and have more production using six Sigma. One thing that we have discovered is that we waste too much money on non-important things and less on the customer. If the company were to reduce the production of food and speed and accuracy, more money would flow in, and we would be a product of excellent customer service and retention.

This process will begin with a customer satisfaction review, this will be an important stage when complaints or issues are received by the company.

One thing that we will see is that if we do not cater to these issues or complaints, we will not be able to properly field what we need to make sure that our customers are happy with their food, not only in time saved, but in quality of food as well.

What we have discovered is that the current process is not run efficiently and was not only outdated but wasteful in some sense and not efficient as well. I believe that we can use the lean Six Sigma to help make this process more efficient and better for all parties involved.

We must remember that if we use Six Sigma, we can improve most of our systems based on our quality of how we view and see our customers. The Six Sigma way will give us very process gives a detailed explanation, and thus, us why I would prefer to go with this method. I like how detailed this process is especial from looking when the process starts to how it will end. One key thing that we need to make sure that happens is that if we get any complaints or suggestions, we will want to streamline this to keep up with the intent of quality service and our customers wanting to dine with our company, as opposed to anyone else.

We need to focus on the group we have In any given restaurant. We want to make sure that we have a good quality manager for our restaurants. One key aspect that they will need is training their employees in good ethics and quality of processes. They will need to make them believe that if they care about their training they are investing in the process and organization. We know that we have a good process now, but it can be better to eliminate slow order times, quality of food, as well as less waste. We want our employees to stay and value their work at our restaurants, we want them to feel good about what they are doing for the company and themselves. We need to work with HR to come up with new evaluation processes to find the best workers for all the jobs at our restaurants. If we hire kids that just want a paycheck or are doing this just to please their parents, we know they will not stay with ius for long. I would like to recommend that we get more detailed information when interviewing, along with better questions when doing the interviews. This all goes back to the Six Sigma process as it calls for the collection of data to negate any lost process times and deficiencies.

Six Sigma will assist us with gathering this vital information. I believe that this process will allow any future processes to run more efficiently as well as much smoother for employees and guests. I believe that the big picture us that this process improvement project has and will help the entire ordering and customer feedback process flow strongly. This will help implement quick order to consumption times and boost satisfaction from the customers as well. We will need them to get on board with our new processes and not be afraid to put valuable feedback.

One thing that we have not discussed is the cost of all these new processes. It will cost a lot of money to implement new processes like this, however, if we look at the big picture, we know that even if this is more money to start with, in the long run we will gain from these benefits. We need to understand that it will potentially cost more money not to do anything at this present time. If our customers do not feel comfortable coming and discussing new ideas, our business is going to suffer. We want to give our customers a true voice when it comes to any food that they are consuming and any new processes that they are witnessed to. Now is the time to act and start the implementation of theses processes, as it will be the sooner the better for all restaurants, as the customers will not wait for us, they will go to a different restaurant if we wait.