Paper – Select a customer service related research topic that may apply to your discipline and to use for your final paper. Create an annotated bibliography. Please use APA format for the cover page,

CATEGORY

A

B  

C

D

F

Quantity of sources

10 pts.

Document cites at least 10 sources.

One source under the required number of sources.

Two – three sources under the required number of sources.

Four to five sources under the required number of sources.

More than five sources under the number of required sources.

Credibility of Sources

20 pts.

All sources cited can be considered credible or scholarly.

Most sources cited can be considered credible or scholarly

Some sources can be considered credible or scholarly

Few sources cited can be considered credible or scholarly

Little or no credible or scholarly sources cited.

Evaluation of Sources

20 pts.

Annotations

succinctly and

comprehensively

describe the source

material;

Annotations offer

great insight into the

source material; Thoroughly explains why source was chosen (relates to topic)

Most annotations

are succinct; Most

comprehensively

describe the source

material; Some

offer insight into the

source material; Offers some explanation of why the source was chose or Offers and explanation for most of the sources.

Some

annotations may

be too short or

too long;

Annotations

adequately

describe the

source material,

but lack insight; Offers little explanation of why source was chosen or offers an explanation for why sources was chosen on only some of the sources.

Few annotations

meet the length

requirements, few

annotations

adequately

describe the

source material;

annotations offer

little insight; Offers insight as to why the source was chose on only a few sources.

Most annotations

are either too

short or too long;

Annotations do

not describe the

source material;

annotations offer

no insight; does not offer insight on why the source was chosen on any of the sources.

Grammar and mechanics

25 pts.

All annotations are thoughtful, complete, and well written. Written in third person.

Most annotations are thoughtful, complete, and well written.

Some annotations are well written but some are lacking in completeness, thought, and /or writing quality (grammar and mechanics).

Most annotations are lacking in completeness, thought, and/or writing quality (grammar and mechanics).

All annotations are lacking in completeness, thought, and/or writing quality (grammar and mechanics).

APA and

Documentation

25 pts.

Citations are formatted correctly in the document.

There are a few formatting errors in the document’s citations.

There are some formatting errors in the document’s citations.

There are many and/or frequent formatting errors in the document’s citations.

There is little or no adherence to APA format in the document.