I am doing IFSM 300 Information Systems in Organization. the instructions The Stage 4 case study project is due as shown in the schedule. The assignment instructions and vendor brochure are attached.
Stage 2: Process Analysis
Introduction
In this section, the current state of MTC's hiring process is described in detail, with emphasis on specific gaps and challenges that stem from existing manual workflows. Based on a breakdown of the different stages of the selection process, the observations below point to the exact areas that would benefit from a technological intervention like an applicant tracking system (ATS). The process analysis focuses on how the change from heavily bureaucratic, paper-based procedures to efficient digital workflows supports MTC's strategic plans of recruiting the best talent within the shortest time possible and staying ahead of competitors in the IT consulting sector. The use of an ATS has been viewed as a way of improving the communication, cooperation, and overall efficiency of the processes involved in MTC's hiring initiatives (UMGC, n.d.).
Hiring Process Table
As-Is Process | Responsible MTC Position | To-Be Process | Business Benefits |
A recruiter receives an application from a job hunter via Postal Service Mail. | Recruiter | The system will accept applications via online application through MTC Employment Website and save them in the applicant database in the hiring system. | The efficient submission process increases the rate of handling the applications making MTC more competitive in attracting qualified talents. |
The recruiter screens resumes to identify qualified candidates. | Recruiter | Hiring software searches resumes when certain criteria are met and marks resumes of qualified candidates to the attention of the recruiter. | The integration of the screening method means less time is consumed, and minimum standards expected of MTC candidates are met during the screening out processes minimizing the workload of the recruiters and shortening the hiring procedures. |
The hiring Manager reviews applications and selects candidates for interviews. | Hiring Manager | The system offers suitable candidates for the job of the Hiring Manager filtered through the first round of screening. | Eliminates the time the Hiring Manager would spend going through resumes, saving time and increasing filter accuracy and thus reducing the time taken to make hiring decisions. |
HR schedules interviews with candidates. | HR Assistant | It means that the candidates can choose the time for the interview – and it is done with the help of the System which decreases the work on the coordinators' side. | Reduces the likelihood of scheduling conflicts, also lessens the burden on HR, and schedules patterns that can easily shift and meet the changes in candidate schedules. |
Interview feedback is manually collected and shared among hiring team members. | Recruiter, HR, Hiring Manager | Organizes feedback received for all team members – in all interviews – in real time, accessed through a single online hub. | Improves communications, guaranteeing that all team members get feedback on time hence fast decision-making. |
The recruiter compiles offer letters and sends them to selected candidates. | Recruiter | The system also issues an offer of employment based on a hiring manager's decision and has features of electronic acceptance of offer letters where applicable, usually comprising of an electronic signature. | Enhances the functionality of the offer stage to minimize the delays and wait for the candidate's response, which will fit the MTC vision of optimizing its time-to-hire. |
New hire completes onboarding paperwork manually and submits it to HR. | New Hire | The system enables new employees to sign most onboarding forms online using a secured portal and such forms are forwarded to the HR department automatically. | Facilitates paperwork, documentation is secure, minimizes paperwork risks and new hires can complete tasks effectively improving their new onboarding experience. |
HR manually enters new hire information into internal systems. | HR Assistant | New hire data feeds directly into HRIS eliminating paperwork and duplicate data entry by using system interfaces. | Decreases the chances of entry errors, saves time for HR personnel, and enforces compliance in the use of accurate data across the systems, thereby enhancing record accuracy. |
Expected Improvements Table
Area | Current Issues | Improvements through Technology |
Collaboration | Email and files cause communication gaps between the HR department, recruiters, and hiring managers. | Real-time updates and consolidated feedback can be provided using the ATS, allowing more objective coordination between resources and decreasing response time so that everybody involved in the hiring process is on the same page. |
Communication | The absence of a system that would allow centralized updates for applicants can create difficulties in communication with the candidates and may lead to a negative candidate experience. | The ATS makes it easier to update the statuses of candidates and notify them of their status in the process, which improves the candidate experience since the candidates are made aware of the progress that is being made in their application. |
Workflow | Some departments have their own procedures for hiring which lack any form of coherence and just create confusion and hindrances. | An ATS allows for equal adherence to a step-by-step process throughout the whole hiring process, which helps make workflow more efficient and track progress and productivity around the office. |
Relationships | Static relationship management affects relational organization leading to the fragmentation of the interactions with the candidates thereby affecting MTC corporation in the ways it can attract talented personnel. | The ATS helps build more direct connections between applicants and MTC reducing the spatial and physical distance by centralizing candidate data and correspondences hence boosting the MTCs talent brand and its aim to attract highly qualified IT employees. |
Conclusion
The evaluation of the MTC hiring process identifies several critical areas that reveal the potential for improvement through the transition from manual workflows to the ATS, as suggested by AlHamad et al., 2022. The use of an ATS will help MTC to improve efficiency in the hiring process and align with the organization's strategic objectives which are; minimization of time taken to hire, enhancing the experiences of the candidates, and the ability to provide a quicker response to the needs of the clients. This system will not only solve the current problems of lack of clear communication, unequal work distribution, and lack of cooperation but also help MTC to become a modern and progressive IT consulting company. In conclusion, the ATS is expected to enhance, modernize, and re-strategize MTC's hiring process into a more efficient, expansive, and MTC-aligned effort for sustainable growth and customer satisfaction.
References
AlHamad, A., Alshurideh, M., Alomari, K., Kurdi, B., Alzoubi, H., Hamouche, S., & Al-Hawary, S. (2022). The effect of electronic human resources management on the organizational health of telecommunications companies in Jordan. International Journal of Data and Network Science, 6(2), 429-438.
UMGC. (n.d.). IFSM 300 course content. Retrieved from https://www.coursicle.com/umgc/courses/IFSM/300/