TASK 1 Introduction Understanding your message's audience and considering how to adapt your message is key to successful interactions. In this task, you will: 1. Write two emails introducing yourself

Instructions for Section A:

First, watch the “Workplace Conflict” video. Then, analyze the video’s interaction by doing the following:

Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 4 for information on interpersonal communication behaviors. 

A1. For each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated and made the conflict worse. See Section 2: Lessons 4.2-4.5

Note: The interpersonal communication behaviors could be verbal or nonverbal.

Write about Raymond here.

Write about Jenna here.

A1A. How did Raymond’s and Jenna’s behaviors in A1 escalate and make the conflict worse? For each behavior you identified in A1, describe how those identified behaviors escalated and made the conflict worse.

Write about Raymond here.

Write about Jenna here.

A2. For each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate and make the conflict better. See Section 2: Lesson 4.4-4.11.

Note: The interpersonal communication behaviors could be verbal or nonverbal.

Write about Raymond here.

Write about Jenna here.

A2A. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate and make the conflict better.

Write about Raymond here.

Write about Jenna here.

Instructions for Section B:

Section B is NOT in the video. Pretend that you are a conflict consultant who will meet privately and separately with Raymond and Jenna to give advice on how they could work through their disagreement. For each of the five steps of negotiation listed below, recommend how each of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict.

Be sure your description for each stage is specific and gives an example of what each character could/should have done.  

Tip: See Section 2 (The Art of Conflict Management and Professional Conversations), Lesson 3.4 (The Steps of Negotiation 1/2), and 3.5 (The Steps of Negotiation 2/2) and the course videos about the negotiation stages.  

Pre-negotiation

Write here what Raymond should have done.

Write here what Jenna should have done.

Opening

Write here what Raymond should have done.

Write here what Jenna should have done.

Exploration

Write here what Raymond should have done.

Write here what Jenna should have done.

Bargaining

Write here what Raymond should have done.

Write here what Jenna should have done.

Agreement

Write here what Raymond should have done.

Write here what Jenna should have done.

Instructions for Section C:

If sources are used, acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized. 

Note: Sources are not required for this assignment unless you are using research to support your claims. If you use research, you must cite in-text and create a reference list. You do not have to cite the course materials. Instead, you may introduce the information using phrases like “Course material states” or “Course information explains.” Do not directly quote course materials; paraphrase instead.

WRITE REFERENCES HERE, IF APPLICABLE.