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Unit 2 Assignment: Evaluating Cloud SLAs for Business-Critical Applications
Purpose
To evaluate your ability to think strategically about cloud services in a business context. Focus on demonstrating how technical decisions support business objectives while maintaining awareness of regulatory and compliance requirements essential in financial services.
Evidence Statements
Your completed strategy document should provide evidence that:
You can develop comprehensive cloud adoption use cases based on organizational governance requirements
You understand cloud deployment models and their enterprise governance implications
You can evaluate cloud service level agreements in the context of organizational governance needs
Background Context
You are a cloud consultant working with Pinnacle Financial Services, a mid-sized financial institution processing over 50,000 transactions daily. Their core transaction processing system currently runs on legacy on-premises infrastructure that is becoming costly to maintain and scale. The company is considering migrating this mission-critical system to the cloud but is concerned about maintaining the same level of reliability, security, and regulatory compliance they currently have.
Your Role: As their cloud migration advisor, you need to help them understand what to look for in cloud SLAs and how to evaluate potential providers based on their specific business needs.
Key Business Context:
Financial transactions must be processed 24/7 with minimal downtime
System handles sensitive financial data requiring strict security measures
Company is subject to regulations like PCI DSS, SOX, and banking compliance requirements
Peak transaction volumes occur during business hours and month-end periods
Current system availability is 99.95% with average response times under 200ms
Instructions
Document Structure and Requirements
Create a 5-8 page professional strategy document (excluding title page, table of contents, and references) that addresses all six required components. Use the following structure:
Title Page
Document title
Your name and course information
Date of submission
Table of Contents
List all major sections and subsections with page numbers
Section 1: Critical SLA Elements Analysis (~1 page)
Identify and explain at least five specific SLA elements that would be most critical for this financial services organization. For each element, explain:
What specific SLA elements would be most critical for this organization?
Based on these requirements, how should they evaluate providers?
Section 2: Provider Evaluation Framework (~1 page)
Describe a systematic approach for evaluating cloud providers based on the identified SLA requirements. Your framework should include:
How to compare and weigh different SLA offerings
What questions to ask potential providers
How to assess provider track records and credibility
Methods for validating SLA claims
Section 3: Technical Performance vs. Governance Balance (~1 page)
Explain how you would balance technical performance requirements with governance and compliance needs. Address:
Which requirements are non-negotiable vs. nice-to-have
How compliance requirements might impact technical choices
Trade-offs between performance and security/compliance
Section 4: Business-to-Technical Translation (~1 page)
Provide a concrete example of how you would translate one specific business requirement into detailed SLA terms. Use this format:
Business Need: [Describe in business language]
Technical Translation: [Convert to specific SLA metrics]
Justification: [Explain the connection]
Section 5: Application Type Analysis (~1 page)
Discuss how SLA requirements might vary for different types of applications within the same organization
Compare requirements for transaction processing vs. data analytics vs. customer portals
Explain how application criticality affects SLA negotiations
Section 6: Implementation Challenges (~1 page)
Address potential challenges in implementing or monitoring the SLA requirements
Suggest practical solutions or alternative approaches
Share insights about real-world SLA management
Getting Started Guide
Step 1: Understand SLAs
Before writing, make sure you understand:
What an SLA is and its legal/business implications
Common SLA metrics and how they are measured
The difference between SLA, SLO (Service Level Objectives), and SLI (Service Level Indicators)
Step 2: Research Financial Services Requirements
Consider researching:
Typical availability requirements for financial systems
Common compliance frameworks (PCI DSS, SOX, Basel III)
Industry benchmarks for transaction processing performance
Step 3: Think Like a Business Leader
Remember that SLAs must:
Align with business objectives
Be measurable and enforceable
Balance cost with risk
Support regulatory compliance
Step 4: Use Specific Examples
Rather than speaking in generalities:
Provide specific metrics (99.9% vs. 99.99% availability)
Use concrete scenarios
Reference real-world implications of SLA breaches
Submission Guidelines
Due: Tuesday, 11:59 p.m. EST.
Submit as a DOCX file
File name format: LastName_FirstName_CloudStrategy_YYYYMMDD.docx
Pages: 5-8
Citations: Include at least four credible sources (APA format)
Document Format
Font: Times New Roman, 12-point
Spacing: Double-spaced
Margins: 1-inch on all sides
Page Numbers: Bottom center, starting with page 1 on first content page
Headers: Include document title and your name
Citation Requirements
Use APA format for all citations and references
Include at least 4 credible sources, some are listed below
Additional Resources
Industry Resources:
Cloud Security Alliance SLA Guidelines: https://cloudsecurityalliance.org/
NIST Cloud Computing Standards: https://www.nist.gov/programs-projects/cloud-computing
PCI Security Standards Council: https://www.pcisecuritystandards.org/
SLA Examples and Templates:
AWS Service Level Agreements: https://aws.amazon.com/legal/service-level-agreements/
Microsoft Azure SLA: https://azure.microsoft.com/en-us/support/legal/sla/
Google Cloud SLA: https://cloud.google.com/terms/sla/
Financial Services Compliance:
Federal Financial Institutions Examination Council: https://www.ffiec.gov/
Basel Committee on Banking Supervision: https://www.bis.org/bcbs/
