health admn and policy

CREIGHTON UNIVERSITY

Introduction to Health Care Administration

NAME: ___________________________________ DATE: ____________________

11th Hour - Chaps 4 - 6

THE PURPOSE OF THESE QUESTIONS IS TO HELP YOU REFINE YOUR ANALYSIS & BUSINESS COMMUNICATIONS SKILLS. These are the criteria on which you will be graded.

Short Answer

1. Summary: In 1 BRIEF paragraph, explain what happened in these 3 chapters.

1. Chapter 4: Based on Chapter 4, explain the role of the Chairman of the Board vs the Administrator. Why didn’t Wes meet with Ulman, and why did Wes meet with all the employees before meeting with the Supervisors? Name 2 employee concerns.

1. Chapter 5: Based on Chapter 5, describe Wes’ interaction with Amy. What is Management by Walking Around, and name 2 problems Wes encountered on his “hospital rounds”? What was the irony regarding the patients Wes encountered?

1. Chapter 6: Based on Chapter 6, name 2 QA issues faced by the hospital, and explain why the JCAHO is important. What is TQM, and name 2 more problems faced by the hospital? Who is responsible for quality of care in a hospital, and explain how the Medical Staff monitors quality of care?