Motivating Change

Leadership, Motivation and Organization Culture Flashcards 1. According to Herzberg’s Two-Factor Theory, the work itself could be considered a motivator.

2. In Hertzberg’s Two-Factor Theory, salary is considered a hygiene factor.

3. In McGregor’s Theory X and Theory Y, workers managed under Theory X are viewed as generally lazy and require direction.

4. Hygiene factors do not necessarily motivate, but they do prevent dissatisfaction.

5. You are designing an incentive program for the staff. For every one percent improvement in customer satisfaction employees will receive a $25.00 quarterly bonus. This is an example of positive reinforcement.

6. Positive reinforcement is the most effective method of modifying behavior. Page 1 of 1 Transcript 02 /21 /201 7 http://media.capella.edu/CourseMedia/DPA8404/Flashcards/Culture/flashcards_ts.htm l