due at 6pm pacific time

address

________________________________________________________________

Objective: To obtain an assistant branch manager position in a challenging and growing financial institution, utilizing my proven track record of increasing sales and profitability to contribute to Wells Fargo success.

Experience:

• Coach and train Tellers/MSRs on sales on all products/services to meet/exceed branch goals, operations, growth and development, policy/procedures

• Create and facilitate profitable internal branch promotions, focusing on key initiatives to contribute to the bottom line

• Invested in professional growth of associates, resulting in an increase overall in Payment protection, GAP, MRC, SPHHs, RISD, and Mortgage referrals

• Assist staff with complicated transactions, overrides, and handling irate members that require supervisor assistance

• Assist Branch Manager in opening and closing the branch, overseeing audits, sales, coaching, performance reviews, corrective actions, and facilitate branch meetings.

• Make effective decisions/recommendations, and offer solutions/options for members

• File disputes for unauthorized and fraudulent activities (ACH, Checks, Debit cards)

• Process and fund all different types of loans at the branch (personal loans, credit cards, debt consolidations, and auto loans)

• Open all types of accounts (personal, business, trust, and IRAs)

• Generated top referrals for affiliated partners (Investment, Mortgage, Dealership, Insurance)

• Ask probing questions and profile account, striving for a minimum of 5 services per household to strengthen retention

• One of the credit union’s highest performers in regards to Payment Protection, GAP, and Mechanical Repair Coverage.

• Successfully managed a staff of 15 associates

• Supervised all aspects of operations.

• Experienced in handling and balancing the vault.

• Created monthly schedule for branch staff.

• Balanced weekly and monthly travelers’ checks

• Knowledgeable in ordering and selling cash shipment.

• Approved and assisted in underwriting auto loans and personal loans at the credit union level 1 rating.

• Performed advance research on accounts by identifying and resolving member account problems

• Processed loan applications, compiled necessary documents, and performed data entry of records

• Opened all transactions related to new accounts, certificates, and IRAs.

• Input member transaction requests for account data changes, cash withdrawals, transfers, check withdrawals, loan payments, travelers’ checks, savings bonds, money orders, stop payments, and wire transfers.

• Accurately answered member questions and delivering exceptional member service regarding products/services, account questions, and credit union guidelines by phone or in person.

Education:

Business Administration                                Concentration: Finance                                   

Garden Grove High School,                          Garden Grove, CA               

Certifications: 

CA Notary License, CPR License, and OCCU University courses and certifications,                          Regional Occupation Program – Business and Office Skills