reading and answer the question

Questions for Case - Carnegie Industrial

1. What is the problem here? How did it develop? Who do you think is more responsible for the problem?

2. Try to get inside Galvin’s and Copley’s heads: put yourself in Galvin’s shoes, why is she so angry at Copley? What charges would she level at Copley if she could? How would Copley respond to these points?

3. If you were Copley, and you decided to confront Galvin prior to Galvin’s challenge at the end of the case, how would you handle this difficult conversation? What would you do and say?