Discussion

Unfortunately, computers crash and Internet connections fail—usually at the most inconvenient times. It is extremely important to have a plan in place, just in case. After all, instructors expect assignments to be turned in on time, regardless of technical difficulties.

Tips:

• Update this information each time you begin a course.

• Contact your Instructor immediately if you have a technology emergency, such as if your computer crashes.

Walden Website Addresses

If your computer is not working, you may need to access your online courses and other university services from a different computer. Often students do not memorize these addresses as they are bookmarked on the computer.

Walden website address:________________________________

Website address for accessing online courses (at Walden, this is through your myWalden portal page): _________________________________

Two Alternative Computers

Identify a minimum of two alternative computers that you could use at any time throughout the term in case your primary computer is not working. If your home computer is your primary computer, then you will need to list two more.

File Backup System

Backup or save your course files weekly to an external drive (recommended), recordable CD or DVD, or other data storage device. This ensures you will have access to important files even if you cannot access your computer.

I will backup files to this item or device: -___________________________

File Backup Schedule

It is important to backup your files regularly. A best practice is to select a time and day each week to complete this task, then write it on your weekly calendar.

I will backup files on this day each week: ____________________________

It is important to have contact information printed out for reference in case of a technology failure.

Technology Support Services:

Student Support Team

E-mail:

Phone:

Hours:

Instructor:

Tip: Contact your Instructor immediately when you have a technology emergency, such as if your computer crashes. Check the spelling of the instructor’s name in the email address. A typo in an email address means the email won’t get through.

Name:

E-mail:

Phone:

Office:

Time zone:

Two Classmates:

Tip: You can email your classmates using the Send Email link in the Tools area of our classroom. If you offer to be someone’s backup friend, they will most likely offer to be yours in return.

Classmate 1

Name:

E-mail:

Phone:

Time zone:

Classmate 2

Name:

E-mail:

Phone:

Time zone:

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