Grammar check

The class of Master Negotiation is one of the most useful courses that I have took in this semester. It has helped me to build upon my expertise in managing negotiation, showing the importance of preparation. Especially, the skills that were discussed in classes really helped me to achieve the goal in the real world negotiation. Experienced in the real world negotiation and implemented the negation skill, I have truly understood preparation and discovery are so important, even more than the negotiation itself. The names were mentioned in the further information are the alias because of the protection of privacy.

Before I reached the negotiation itself, I would like talk about the background of it first. Like most of Chinese parents did, as the first to be parent, I and my wife, Xiao, chose to hire a professional baby care advisor for help to take care our new born baby. The main purposes of a baby care advisor are help mother to take care of baby and take care of the mother like cooking. Most of parents hire the advisor for 30 to 40 days. Therefore, I with my wife had tried to look for a good advisor for us after we found out my wife was pregnant. About 7 months pregnancy, we found out the Lan Baby Care Office, which intermediary for baby care advisor, through the recommendation of my friend. The Lan had helped us find the best advisor for us. About 1 month later, after interviewed couple advisors, I finically reached the agreement and signed the contract that we use Ms. Li as our baby care advisor, and paid the down payment for making the reservation.

However, the accident happened on February 9th, 2017. Around 3 clock afternoon, my wife felt her maybe being will in labor, and we went to hospital. After 5 at night, we were all set in the labor room, I sent a message to Lan for noticing we probably need our advisor for next day. About 1 hours later, I received the reply from Lan. They told me Ms. Li would not reach the agreement and they need to reschedule another advisor for us. I was so indignant and I called the manager of Lan to find out what’s going on. The manager gave the reason that Ms. Li had to take care her daughter’s baby. During the conversation, the manager made the opening offer that the company would reschedule their best advisor for us, and couple minutes later, they sent the brief of the new advisor Ms. Yang. The manager said she has 20 years’ experience for professional new born caring and she is one of the top 10 baby care advisor in CALIFORNIA. Finally, the Lan agreed my counter-offer that I would use the Ms. Yang as our advisor with current contract price after I kept to emphasize that the Lan has responsibility for this situation.

However, the situation of this negotiation became more complicated since we left hospital to the home. The negotiation became to involve multiple parities. When we first met with Ms. Yang, she told us she would not able to take this job because she did not reached the payment agreement with the Lan. She told us the manager promised to her we would offer to her 25% tips, and the true was we signed the contract with 15% tips rate. Ms. Yang is not official advisor in the Lan Baby Care Office, and the only reason she came to Dallas because her office that she signs in Los Angles recommended to her. After she got to here and discussed with the Lan, she found out she never took a job with the payment that the Lan offered as the top advisor in CALIFORNIA. After the discussion with Ms. Yang, I called the manager of the Lan for this situation. The manager told me he does not know this situation and needed to call me back after check the situation. During the break that the manager called, I made a call with my friend who recommended the Lan to me. His is the member of Chinese chamber of commerce in Dallas. After a brief conversation with him, I found out there was nobody at hand for the Lan, and they could not able to find any available advisor for me in short time. Then, the manager called me and confirm the situation. They made an offer that they would find another for us as soon as possible. But I asked him about could you solve this in a day and if not what means of we hire an baby care advisor for days do not have any advice because in general, the first week from the baby get home is the most important period to need an baby care advisor. The manager told us they could offer to us some kind of discount. With the counter-offer, I called a break for the excuses that I needed to think about it and discussed with my wife. During the break, I talked with Ms. Yang for her opinion in which situation she like to stay and take my offer. After the discussion with Ms. Yang, I found out she was just not happy the Lan lied to her and caused she to rejected couple offers. So I made an opening offer for her that she could take the payment that I signed with the Lan. In another words, she could take the full of the amount. In the end, Ms. Yang agreed my offer. Next, I called back to the manager. We were not agreed with his counter-offer. We thought the first couple days after the baby get home is the most important period to have an advisor. Because of no guarantees that the Lan could find a replacer in one day, we would like to cancel the contract without requiring the return of down payment for permission of negotiating with advisor directly. Meanwhile, I kept mentioned that the Lan is the parity which broke the contract first and not able to find replacer in the schedule days. Moreover, if we cannot meet an agreement, we definitely complained about this situation with my friends who recommended the Lan to me. If I do that it definitely hurt the Lan’s reputation. In the end, the manager agreed with my offer except he need Ms. Yang payback the flight ticket fee that they paid for her. Therefore, I added Ms. Yang into a group call with us, and finally we reached our agreement that I will directly pay the full amount that signed in the contract with the Lan to Ms. Yang and I will not require the return of down payment form the Lan.

To summary this negotiation, the skills and techniques that discussed in classes really helped me to reach the goal of this real world negotiation. With the experience of negotiating, I noticed how useful that a good preparation bring to me. After the break that the manager called for affirming the situation that Ms. Yang would not accept the offer with the price rate that the Lan offered, I did a good preparation for next negotiation. First of all, I called the friend to find out situation that the Lan cannot able to find a appropriate replacer for me. This let me to persist in canceling the contract with the Lan. Moreover, at this time, I was not engaged further negation until I think I am really prepared, so I rejected and ignored incoming calls form the Lan’s. Another skill that I think it was useful is calling a break. The break was the turn point for this negation. After the Lan made an counter-offer, I called a break for the excuses of discussing with my wife. In the break, I successfully convinced Ms. Yang to agree my offer, and I came back with my counter-offer.

All in all, the success for reaching the outcome of this negotiation is caused by well preparation and good breaking call. However, I have noticed fail to having any BATNA is still my weakness. If any of other parities doesn't agree the outcome. I don't have any plan to continue this negotiation and will bring damages for my benefit. I hope I can triumph over this weakness in future negotiations.