Discussion: Service Strategies

Defining Needed Services – Chapter 2 Defining Needed Services – Chapter 2 Program Transcript [MUSIC PLAYING] On-screen Graphic: Defining Needed Services – Chapter 2 On-screen Graphic: Four days have passed since the incident; John has appeared in court after Chahana filed domestic assault and battery charges.

John has been remanded for trial at a date to be determined, pending filing of motions in three weeks.

On-screen Visual: John is seated across from the HSP in an office.

HSP: Good morning John. Thanks for coming in so early. We have a lot to cover today.

On-screen Visual: The HSP looks at a checklist on a clipboard, which includes a list of the following: Housing Agency, Contact Employers, Visitations, Therapy Services, and Finances.

HSP: How are you feeling?

JOHN: I’ve been better. I mean I’m not getting much sleep. I’m staying at my sister’s house on a couch in the family room, and with all the anxiety…I ‘ve just…you know I’ve just been better. Sarah’s family has been great, but I just don’t know how much longer I can stay there.

HSP: Okay…let me set up a meeting with the housing agency we work with regularly. They should be able to help us in finding a more stable place to stay at\ least for the time being. I’ll also talk with Chahana about getting some of your clothes and personal belongings.

JOHN: I mean I don’t know what to do with myself during the day. I’m on personal leave from work, and I just sit and think all day.

On-screen Visual: The HSP looks at the checklist. There is a checkmark next to Housing Agency.

HSP: John, we need to talk about your work as a teacher at school. Because of the nature of the charges you’re facing, you’ re not allowed to work with children for the time being.

© 2014 Laureate Education, Inc.

1 Defining Needed Services – Chapter 2 JOHN: (exasperated) Are you kidding me? (Pause) Well, does that mean I can’t coach.

HSP: Unfortunately that is the case.

JOHN: What am I going to do for money?

HSP: I will help you get set up with temporary unemployment and we can look into some options for alternative work until everything’s resolved.

On-screen Visual: The HSP looks at the checklist. There are checkmarks next to Housing Agency and Contact Employers.

HSP: I ‘ve also been in touch with Child Services. We need to schedule an assessment for you. This is the first step in getting you cleared for visitation with your children. I need you to understand that either a Child Services worker or a social worker must supervise these visitation sessions.

JOHN: I wo uld never hurt my kids! This is just so unfair.

HSP: I know that. Everyone knows that, but the law requires these types of protections in cases like this. (Pause) Let’s take a short break. Go use the rest room and I will get you something to drink. How do you take your coffee?

Fade to Black Fade up from Black On-screen Visual: John and the HSP are seated at the desk.

HSP: Okay, John let’s talk a little bit about the preparation for your nex\ t series of court appearances. It’s going to be important that you gather a group of credible character witnesses willing to testify on your behalf.

JOHN: Yes, that is what my lawyer told me. I can definitely do that. There are plenty of teachers at the school and parents of the kids I coach.

HSP: Okay great, reach out to those folks by phone and explain the situation.\ See if they would be willing to talk in court. I also think it would be a good idea for you to begin seeing a therapist.

JOHN: (frustrated) Fantas tic, now I need to see a shrink!

HSP: Don’t think of it like that John. It would be good for the anxiety you mentioned earlier. I can work with Social Services to set you up with someone if you are comfortable with that.

© 2014 Laureate Education, Inc.

2 Defining Needed Services – Chapter 2 JOHN: (sighs) I guess I could use a little bit more sleep. Lowering my anxiety could help. I’ll…I’ll do it.

On-screen Visual: The HSP looks at the checklist. There are checkmarks next to Housing Agency, Contact Employers, Visitations, and Therapy Services.

HSP: All right, the last thing we need to address today are your finances. It’s important that talk with a credit counselor. This person can help you to review your current credit obligations – any credit cards that carry a balan\ ce, student loans – even your mortgage.

JOHN: (shocked and upset) Wait…what? I have to pay the mortgage while she’s in that house? My sweat and blood are in that house. How come I have to pay while she’s still living there?

HSP: I understand John. There are a lot of aspects of this that are going to be frustrating, but let’s just take things one day at a time and work on\ the things that you need right away.

Defining Needed Services – Chapter 2 Additional Content Attribution Creative Support Services Los Angeles, CA Dimension Sound Effects Library Newnan, GA Narrator Tracks Music Library Stevens Point, WI Signature Music, Inc.

Chesterton, IN Studio Cutz Music Library Carrollton, TX © 2014 Laureate Education, Inc.

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