I need help with a academic essay the talks about the importance of exceptional customer service is with business managment and human resources, The cause and effect of it. Including a thesis statement with paraphasing includes using rough drafts atthd

Week 4 Assignment Kaplan University Trellys Banks February 23, 2017 ARE Y OU READY FOR CHANGE? Have you ever spent more than ten minutes on a call trying to handle business while on break or lunch at work? Are you tired of re ceiving conflicting information regarding your personal or professional life set? The customer s ervice representative has no desire to understand your situation or find a solution – they even sound annoyed that you called. You become increasingly aggravated at a lack of empathy or willingness to help and hang up the phone in anger, never wanting to d eal with them again. On top of that, online reviews and social media customers also want to advise every one of their bad cus tomer service experience. Studies show, t o highlight just how important customer service is as a value to local businesses, consider the following statistics. 89% of consumers have stopped doing business with a company because of a poor customer service ex perience. 95% of customers who have had a bad customer service experience will share it with others. 40% of consumers have chosen a business’s competitor solely ba sed on that competitor’s positive customer service reputation Certainly, most people have encountered this type of issue which is a major concern to mos t. Many corporate and small businesses have exercised this negative course of modeling. Not to mention, it has continued to cause a deficit in the financial as sets of many busines ses. Generally , speaking of the lack of an extraordinary customer service experience. Customers are intrinsic to a business. Without them, you don't have a company. Keeping them happy, satisfied and coming back should be one of your top priorities. Having great customer service is huge and can impact your business a lot. Being i n the business for the customer ’s sake can go along way because your business with encounter success. Allowing your customers to give feedback should be a plus to incorporate such needed changes if any in the establishment. To reach all common customer service goals with a co rporat ion or small busi ness the feedback from customers should be reviewed and the proper process and procedures should be put in place in any of the guidelines or obligations needs to be changed. Most companies strive hard to uphold the excellence of cust omer service by reorganizing its chain of command guidelines which could including promotions, terminations or being demoted of your position to obtain the needed art of work for the customer’s sake. What are some supportive techniques and professional ways that a corporation can implement a positive change to allow justifiable revenue and an WOW customer service experience on every call or entity? Here are some helpful tips that I gathered to assist you. 1. Make your contact process easy. 39% of customers say being easy to contact is their top customer service expectation . Make sure customers can easily reach someone at your business, and if they don’t immediately reach you, follow -up with them as soon as possible. A lengthy contact process or failure to respond in a timely manner can frustrate even the most patient customer. 2. Listen to what people are saying about you. Listening to customer feedback, positive and negative, can help you a nd your customer service representatives improve client interaction . If you have access to call recording , you can use th is feature for auditing and training purposes. You can also monitor what people are saying about you on Facebook, Twitter, and other sites online. Is there a common complaint? A specific aspect customers are happy about? Analyze customer feedback and impro ve your interactions based on the results. 3. Work on your online reputation. If your competitors have an awesome online reputation , and yours is falling behind, it may be easier for your customers to justify leaving you and for prospects to skip you and go straight to your competitors.

Your customer service representatives are your best sources for improving your business’s online reputation. Train them to ask happy clients to leave you a review and identify which clients are unhappy so you can address concerns before they hang up the phone. When 73% of consumers say a positive customer service experience can make them fall in love with a company, we think it’s important to make customer service a priority for your business . If you follow these helpful hints and tips, I can guarantee you that CHANGE IS COMIN G. References by Stephanie Heitman in Business Tips , Customer Service