LDR/300 LEADERSHIP NEWSLETTER
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| Headline | As we look at the company and all the changes that are going around. We are looking at certain individuals in the company that are good leaders and are people that we look forward to seeing at work and that do a great job. This newsletter will highlight Lisa Davis and discuss her job role and what leadership factors come into play. We will discuss her job overall, her five personality traits for the model, and discuss a problem that she faced and how she was able to learn from it and continue on her leadership. | Newsletter Tips
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| Opening | State Farm Insurance Company was founded in 1922 by a retired farmer by the name of George Jacob “G.J.” Mecherle. He founded the company in Illinois while he worked in insurance but determined there was not a company that stretched out to the farmers. He wanted to create something that was affordable but also was something that farmers and people could use in order to have insurance. Lisa Davis has worked for State Farm Insurance Company for 27 years. Lisa is a devoted mother of two and just recently had one grandchild from her oldest son. She has worked in many different positions at her time with State Farm but her most recent job is an Auto Claim Team Manager in Columbia, Missouri. Lisa has been in this role for around four years and continues to grow after leaving Fire Claims after many years. Next we will look at the five Factor Personality model and how she does things for the company and her team. | |
| Content | When it comes to analyzing the personality of people and how they are as leaders, we look at the Five Factor Personality model that lists five different ways that people have their traits analyzed. These five factors are extroversion and introversion, neuroticism, agreeableness, conscientiousness, and openness. Extroversion and introversion have to deal with your ability to be social with people and work well with people. Extroverts are outgoing and able to be social and adapt to social changes over time. This type of person is able to connect well with others. In Lisa’s case, she is able to show this when she gets new team members and changes roles over time. She is able to adapt to these changes and build relationships with these people. Neuroticism is actually considered a negative term at times because of how it is. However, this trait is analyzed with people looking at the levels of anxiety and being upset over time. This deals with people being depressed and angry which can lead to tough times. Lisa is able to avoid this trait and show that she can be happy and an effective leader. She is able to show her people that she cares and wants to be there with them. Agreeableness is something that people deal with on a social aspect as well. This deals a lot with people and how they work together and if they can agree on things or if there is hostility in the work place. Many times within State Farm there are problems and you have to be able to get to a common result and agree on things. Lisa is good at these types of situations as she is very open to discussion and is able to build that relationship that they can trust people. She gets along with her employees and colleagues and is able to show that she understands. Conscientiousness is people dealing with others and how much they consider the other persons views in handling business. There are many discussions that we have with our coworkers and discuss new ideas or changes in the company. This deals with how much we work together in order to get the right results. Lisa is one that likes to discuss these things with her coworkers so that they can make sure that they are getting the right results and the consistency is in line. The last one we look at is openness and the change that comes with the work product. Being open is being willing to change or make adjustments to its ways in order to make sure that they adapt to the changes. This can be tough with more tenured employees because they are set in their ways and do not want to change. Lisa is a good manager that always wants to include her people in discussions so they discuss being open to change and handling the business. This helps people understand what is happening over time and they can embrace this and move forward with their work. | |
| Wrap-Up Conclusion | When it comes to being a manager or a leader in any company, it can have its tough times and its easy times. Over time, you learn how to deal with the people and learn about your employees so that you can know them on a personal level and work with them. Knowing the Five Factors that we discussed is key to knowing people and for a manager to be able to communicate with people. One incident that recently happened within State Farm was the way they changed their business and handling of the business. They moved to a “new state” that allows people to handle their claims and the job differently and it caused a lot of conflict. More tenured employees did not want to embrace the change and newer employees were upset at the changes which led to a lot of people quitting or switching jobs. When these changes were starting three years ago, Lisa was tasked with having to let her people know what the changes were and that there would be job changes as well. She was able to learn about adapting to change more over time because there were so many employees that quit. Having to learn about this and adapt to these changes herself helped her mold her ways of handling things for times that this could happen again. | |
| Citations (APA) | Emergence of a Taxonomic Model for Personality Psychology. (n.d.). Retrieved February 13, 2017, from http://www.personalityresearch.org/papers/popkins.html State Farm Story – State Farm®. (n.d.). Retrieved February 13, 2017, from https://www.statefarm.com/about-us/company-overview/company-profile/state-farm-story | |
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