Need Help Fast

Mark Dunn: Hello, welcome to my office, and who might you be?

Me: Hello Mr. Dunn. Good morning. I am the account executive with Brisbane Uniform Company, I recently sent you a proposal and you had told me you were pleased with what you see.

Mark Dunn: So I read about your company and I am willing to order some customized uniforms for a grand opening but there is only one concern. I will gladly go over that concern in just a minute. First, Could you tell me what is so special about your designs?

Me: Mr. Dunn our designs are always appreciated. They unique in aspect of designs and colors. We are very conscious about our customers’ demands and we try our best to deliver exactly what was demanded of us.

Mark Dunn: Thank you I appreciate that.

Me: Always welcome Mr. Dunn.

Mark Dunn: Well as you know, the grand opening is in three months and I will need the order to be shipped at least a week before. I hope that will not be a problem?

Me: Sure Mr. Dunn that will not be an issue at all.

Mark Dunn: Yes… well … about that. I read that there is some contract issue that your company is facing? How long will you think that will remain on? And how will this affect our order?

Me: Mr. Dunn, I am glad you brought that up we have the best negotiators at our office. Our company is full of efficient workers who put their day and night on the line to satisfy the clients. The issue you are talking about is almost resolved and I assure you it will not cause any trouble with your order.

Mark Dunn: Well when I ordered last time and the order was delayed and it caused quite a problem for us. Well… me mostly.

Me: Mr. Dunn, I assure you that we take delivering very seriously. Our delivery service is one of the best. We do not depend on one way of dispatching the order rather we have many options at hand, we choose the one that is best for the current order.

Mark Dunn: Well good I hope so because this time if something goes wrong I will be on the line.

Me: We have faced many difficult situations, but we have experts in this department who overcome any obstacle very well.

Mark Dunn: I see… what exactly you mean by difficult situations?

Me: Oh do not worry Mr. Dunn. That was when we started now we have turned into a mature business.

Mark Dunn: Well thanks for your help but I would still want to know how you can guarantee delivering in time?

Me: Yes I can. We did face an issue regarding delivery once because of a strike. But rest assured we are professionals who know how to handle any tough situation.

Mark Dunn: Well then I hope you understand the importance of timing?

Me: Mr. Dunn, we take orders very seriously. We share common goals and in this case is that you need the order delivered in time and I need to deliver it to you otherwise there will be consequences. On both our ends.

Mark Dunn: alright alright.

Me: I sense something wrong, may I know your concerns so far?

Mark Dunn: Nothing, nothing. Just that this time I am not in any position to make mistakes and given your history… well… I am a little scared now.

Me: We believe in improving our company and have always valued our customers more than anything. We are serious about our deadlines and we have never disappointed our customers in any way. In the past years we have excelled more than any new business. If you I see anything worrying, I will deliver it myself.

Mark Dunn: Okay okay. I guess that is the reassurance I needed.

Me: Mr. Dunn, I also want to add that the prices we offer are less than other companies and our quality is much better too. You will not find prices as reasonable as ours. We plan to satisfy our customers within their budget.

Mark Dunn: Yes I did notice the prices though. You sure the material and colors will not be affected by the fewer prices you offer.

Me: We have expert tailors. We believe in fabric quality. Our fabric is chosen very carefully and we fulfill the requirements of our customers. Our inventory is full of different materials at all times for urgent orders. We do not take our customers for granted.

Mark Dunn: I sure do hope so because I want the best for our grand opening.

Me: Trust us Mr. Dunn. You will not be disappointed. We have delivered to many hotels and have a very happy client base.

Mark Dunn: I see

Me: Mr. Dunn, you can also visit our website. And look at our projects. We update our website regularly. We put extra effort to make our customers fell at ease. We upload our latest designs as well. And we have a page we update in case of emergency.

Mark Dunn: Uhh… what kind of emergency?

Me: well, natural disasters come unannounced. But rest assured we try to complete our orders way before the actual time so our customers have time to look at their order and if their something that they want to change, they can tell.

Mark Dunn: I think I will

Me: If everything is clear and have no questions, let us begin with your order.

Mark Dunn: Ok sounds great.

Me: Thank you Mr. Dunn. You are doing the right thing by trusting us.

Mark Dunn: Okay one last thing.

Me: Yes 100% Guaranteed.

Mark Dunn: You are absolutely sure you will deliver on time, right? But what if you can’t? How can I explain that to my boss?

Me: First of all we believe in excellence and making our clients happy so there will not be any problems during delivery. And if something does come up you will be informed prior to the delay and you will be given the order at a discounted offer and I will deliver it personally.

Me: You will not be disappointed with our services. In fact I am sure after this you will be our regular customer.

Mark Dunn: Glad to hear that… take my order then.

Me: It will be my pleasure.