I need someone to complete my reaserch paper. due in 36 hours

Walter Moody

Professor Bendel

WRTG 394

17 April 2017

Buffalo Wild Wings Proposal Memo:

Dear Jeff,

I am proposing to carry out a study involving the restaurant corporation, Buffalo Wild Wings. Specifically, I’d like to study the effectiveness and efficiency of the POS (Point of Sale) training. In order to complete this study, I will need to meet with several, servers, cooks, shift leaders, and even managers in order to determine the true effectiveness of these systems, as well as the training associated with them. I am asking here for formal permission to carry out this study at Buffalo Wild Wings. This study will show whether or not the current POS system and training for employees to use this POS system is up to date, or if changes need to be made for the sake of the effectiveness of the restaurant.

Many months ago, I was a dedicated server who went through POS training, and then used the POS system in the restaurant all shift long, everyday, for months. After a long while, all the problems and issues with both the POS system and with POS assistance from the shift leaders began to add up to make my work life unbearably stressful. According to Oronsky, technological training equips the teams and they become confident while doing their job (945). The problem/need for this study is that Buffalo Wild Wings desperately needs a new POS system, new POS training, or maybe even both. According to Huo, the technology has a policy of assisting its customers to make the best decision on the POS system that best serves their needs and allows them to meet demand and remain competitive while offering quality services (242). However, those are not the benefits that I see when using this specific system. Benefits to the company of increasing aid to or fixing this problem include but are not limited to: quicker order times, better table turnover, better employee knowledge, increased employer morale, faster checkouts, less managerial stress, and much more. Technological training is paramount to the understanding of the POS system procedures. Understanding the system reduces lag time between when an order is received and when delivery occurs (Ham 79). I will conduct my research based on articles and previous studies done by Buffalo Wild Wings. I will also head into the close Buffalo Wild Wings location in Laurel, MD to hopefully interview and gain perspective from some of the managers and workers in order to study if they have the same issues that I went through while working at Buffalo Wild Wings. In addition, I will collect data to see if increased training leads to better table times, tips, and better overall workplace morale.

To complete this research for this study, I will need a couple weeks to complete this study both effectively and efficiently. Also, I will fortunately not need any budget or money to invest because I have previously worked at BWW and can perform the study with off shift managers at opportune times during the slow parts of the work day. My familiarity with the environment of the restaurant as well as my familiarity with all the rules and policies of the workplace will greatly enhance my study as well as my reliable results that will come out of it. At the end of this process, I will be able to deliver a well orchestrated study that determines the true and current effectiveness up-to-date of the BWW POS system and training procedures. Based off this, BWW will be able to decide whether a change in the corporation’s system or policies is truly necessary or not. If not, BWW will be happy to know they have an effective system that is on point. However, if so, BWW will know they need to make a change and will be grateful for the time spent in this study. As I have previously mentioned, my qualifications as a longtime server at BWW will help in order to guide me throughout this study as well as this entire process. Secondly, my experience as a server is what has led me to pursuing this problem/study, and will drive me to find both a real and beneficial solution here for all.

Jeff, I formally would like to end this proposal with an objective solution for everyone. I would like you to give me your permission to conduct this study of observance and data gathering, in order to see if my proposed solution of new POS or increased POS training will in fact be necessary to lead to effective long-term success in the restaurant and dining industry. The many benefits such as quicker table turnover, increased restaurant revenue, and significantly improved employee knowledge and morale are just the tip of the iceberg of the many solutions that this proposal could lead to for you and your corporation. This study could end up being the chance of a lifetime and is not one that we should ever consider passing up as dedicated employees of this specified restaurant industry.

Works cited

Ansel, Daryl, and Chris Dyer. "A framework for restaurant information technology." The Cornell Hotel and Restaurant Administration Quarterly 40.3 (1999): 74-4.Print

Ham, Sunny, Woody Gon Kim, and Hazel W. Forsythe. "Restaurant employees' technology use I ntention: Validating technology acceptance model with external factors." Journal of Hospitality & Leisure Marketing 17.1-2 (2008): 78-98.print

Huo, Yang H. "Information technology and the performance of the restaurant firms." Journal of Hospitality & Tourism Research 22.3 (1998): 239-251. Print

Kimes, Sheryl E. "The role of technology in restaurant revenue management." Cornell Hospitality Quarterly 49.3 (2008): 297-309.Print

Oronsky, Carl R., and Prakash K. Chathoth. "An exploratory study examining information technology adoption and implementation in full-service restaurant firms." International Journal of Hospitality Management 26.4 (2007): 941-956. Print