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Assignment 1

Project Proposal

This project is being undertaken in order to simplify the personnel and deployment management system within an agency. This application will house all agency employees as well as their training data and work title information. The unique part of this application is the Voluntary Responder Component. This component will be comprised of employees that apply for specific positions, complete required position specific training and possess the clearances to immediately respond to an incident. The application process for volunteers occurs before an incident to ensure that the agency has response capability before an unforeseen emergency takes place. The application also ensures that all employees get an opportunity to serve on an emergency response incident. By having all of this information in the same database makes it easier for dispatch employees to put together the appropriate teams to respond to emergency situations. At the current time dispatch employees does not have a database that gives them access to all of the needed information to successfully deploy responders in support of emergency situations. Dispatchers have to go through several different database and processes to gather the needed information in order to put the right teams together for deployments. The selection method that was used to select the project was the scoring model. This method was chosen because it allowed us to look at all of the relevant criteria and prioritize them based upon the needs of the agency. We were able to compare this project with two other similar project and score them. By using the scoring methods it was easier for us to take a look at the overall priorities of the project one by one which was the most important factor at the time. This project had the highest score which made it the project that we would go with.

The objectives of the project are: Modernize the current management and training database by changing to the Salesforce Platform. Develop a volunteer application that will house all positions certification and give employees the ability to apply to specific position announcements. Reduce the amount of time it takes for dispatchers to deploy employees to an incident.

Project Objective

Modernize the current management and training database to the Salesforce platform with in

12 months timeframe at a cost not to exceed $1,000,000.

Deliverables

New application on Salesforce Platform live by March 17, 2018.
Volunteer application added in the live form by March 17, 2018.
Training given provided to all users before March 17, 2018 which will include end user manuals.

Milestones

New system design – June 18, 2017
Design of key components – July 19, 2017
Identification and configure all key components – October 22, 2017
Develop management reports – November 21, 2017
Design of ne administrative roles – November 30, 2017
Finalize development - December 30, 2017
Training session begin – January 15, 2018
Create User Profiles – January 16, 2018
Upload all users – January 18, 2018
Final changes to training environment – January 24, 2018
Fix any problem and prepare for rollout – February 28, 2018
New system rollout – March 10, 2018
Project Closeout – March 18, 2018

Technical Requirements

10 configured laptops with network access.
Licenses for the Salesforce platform
Training environment for development
Access to the current system

Limits and Exclusions

Only items to be included in the new programs are the ones that was initially outlined.
Maintenance is only provided for 1 year after the expiration of the project.
During the maintenance period only work to be performed is work that is detailed in the maintenance contract.
Additional requirements outside of the maintenance contract will require a new contract.
The agency is responsible for providing the licenses.
The agency is responsible for uploading any additional items not included in original contract.

Customer Review

Agency Director, Dispatchers Supervisor, and Dispatchers