2-3 Case Study One: FedEx: Managing Quality Day and Night
P R IN TED B Y: t r y stia .s a v or@ sn hu.e d u. P rin tin g i s f o r p ers o nal, p riv ate u se o nly . N o p art o f t h is b ook m ay b e r e p ro duced o r t r a n sm itte d w ith out
p ublis h er's p rio r p erm is sio n. V io la to rs w ill b e p ro se cu te d .
P R IN TED B Y: t r y stia .s a v or@ sn hu.e d u. P rin tin g i s f o r p ers o nal, p riv ate u se o nly . N o p art o f t h is b ook m ay b e r e p ro duced o r t r a n sm itte d w ith out
p ublis h er's p rio r p erm is sio n. V io la to rs w ill b e p ro se cu te d .