2-3 Case Study One: FedEx: Managing Quality Day and Night

P R IN TED  B Y: t r y stia .s a v or@ sn hu.e d u. P rin tin g i s  f o r p ers o nal, p riv ate  u se  o nly . N o p art o f t h is  b ook m ay  b e r e p ro duced  o r t r a n sm itte d  w ith out

p ublis h er's  p rio r p erm is sio n. V io la to rs  w ill b e p ro se cu te d .

P R IN TED  B Y: t r y stia .s a v or@ sn hu.e d u. P rin tin g i s  f o r p ers o nal, p riv ate  u se  o nly . N o p art o f t h is  b ook m ay  b e r e p ro duced  o r t r a n sm itte d  w ith out

p ublis h er's  p rio r p erm is sio n. V io la to rs  w ill b e p ro se cu te d .