Organizational Behavior Analysis
NoJax Inc. Company Background
NoJax Inc. is a small American company that designs and manufactures specialized athletic shoes, clothing, and accessories. The business was first started in 2010 when two cousins, Noah and Jaxson Williams, recognized that very few quality options were available for people that led an active lifestyle, specifically regular gym goers. This realization led the Williams cousins to create a shoe prototype designed with weight lifters in mind. The first shoe, dubbed the NJ Elite, emphasized comfort and support that wouldn’t interfere with weight lifting form while exercising. As the NJ Elite gained popularity with local retailers, NoJax expanded their offerings into sports apparel. Since then growth has been tremendous, and NoJax has grown from those small local stores carrying their products to over 200 retailers nationwide. Currently, NoJax has four main areas of focus: shoes for running, apparel for running, shoes for weight lifting, and apparel for weight lifting.
The NoJax brand is targeted at the fitness lifestyle. This psychographic segmentation strategy goes beyond typical demographic boundaries and has allowed them to position themselves as a high quality option for people serious about exercise. While this is currently a niche market, it’s a market that continues to grow as cultural trends shift more towards health and wellness. Much of NoJax’s marketing involves online advertising with fitness websites and sponsoring fitness competitions, such as the CrossFit Games and the Chicago Marathon.
Revenue for the business has grown consistently as their market and the consumer base has expanded. Last year, NoJax earned $6 million in sales with a 15% profit margin, which is above industry average. The brand is moderately priced when compared to the competition. Shoes sell for around $80, shirts go for $50, and pants average a sales price of $60.
NoJax is currently considering expansion into other markets. However, they have decided to bring in an outside consultant to analyze the company’s design for its impact on organizational behavior. Other than the addition of new product lines, very little about the company has been updated or changed since their operation began. NoJax senior management is concerned that the outdated company design and the new employees that they’ve hired may be negatively impacting the business’ effectiveness. Below is data for the consultant on the company structure, policy, and key employees.
NoJax Inc. Company Structure
NoJax Inc. currently uses the matrix structure pictured below. Product managers each oversee a single specific product line. There are currently four product managers that oversee four different types of products. Those products are running shoes, running apparel, weight lifting shoes, and weight lifting apparel. There are also three different departments with their own expertise. Those departments are Design, Marketing, and Research and Development (R&D). The Senior Management team currently consists of the two company founders, Noah and Jaxson Williams. There are a total of 50 employees working at NoJax in the positions shown below.
Senior Management
Orlando Grant R&D Manager
Janet Johnson Marketing Manager
Alice Bloom Design Manager
Carrie Durant Running Shoes Manager
Jesse Mercado Running Apparel Manager
Lynn Bryant Lifting Apparel Manager
Anam Basra Lifting Shoes Manager
NoJax Inc. Policy
NoJax currently adheres to a very centralized power and decision making structure.
Employees are heavily monitored in order to make them as efficient as possible at their positions. This includes weekly status meetings with managers and daily activity reports that must be filled out by each employee.
When decisions do have to be made it generally requires multiple approvals from both direct managers and someone from the senior management team. Routine decisions regularly take 48 hours to be made.
Disagreements between the product and department managers happen frequently and a clear mediation process for these instances has yet to be developed.
Roles and members of teams stay consistent. Employees do not rotate through positions at the company and are restricted from changing teams.
Job tasks and design is very clearly defined with little variation between roles.
Yearly evaluations of employees include ranking all of the employees in the company. Raises are handed out based on each employee’s ranking. The top workers can receive up to a 6% raise and the bottom employees receive no raise.
All employees are paid a base salary. Pay is slightly above industry average, and employees average 50 hours of work in a week.
NoJax does offer health and dental to employees but nothing in the form of investments or retirement plans.
The hiring process at NoJax Inc. includes individual interviews with a product manager, a department manager, and then senior management. Typical time from receiving a resume to being hired is three months.
Employees are allocated ten days off a year. Those days are meant to cover everything. This includes sick days, vacation, and personal days. Any days missed past that must be emergencies with some form of proof, such as a doctor’s note.
Human Resource responsibilities are handled by the senior management team, as an actual HR department has never been created.
All manufacturing and distribution of NoJax products are outsourced to third-party partner businesses.
Discipline at NoJax works on a point system. Infractions, such as being late or acting out, cause employees to accumulate points. After an employee reaches 10 points they are written up. An additional 10 points can lead to a suspension. Points reset every calendar year and there is no carry over from the previous year.
Employee:
Alice Bloom
Position: Design Department Manager
Sex: Female
Age: 62
Race: Caucasian
Work Experience: 40 years
Education: High School Diploma
Personality:
Extraversion--High
Emotional Stability--Medium
Openness--Low
Conscientiousness--Medium
Agreeableness--Low
Employee:
Janet Johnson
Position: Marketing Department Manager
Sex: Female
Age: 27
Race: African American
Work Experience: 5 years
Education: Bachelor’s Degree in Marketing
Personality:
Extraversion--High
Emotional Stability--Low
Openness--High
Conscientiousness--Medium
Agreeableness--Medium
Employee:
Orlando Grant
Position: Research and Development Department Manager
Sex: Male
Age: 29
Race: African American
Work Experience: 4 years
Education: Associate’s Degree in Marketing
Personality:
Extraversion--High
Emotional Stability--High
Openness--High
Conscientiousness--Low
Agreeableness--Medium
Employee:
Carrie Durant
Position: Running Shoes Product Manager
Sex: Female
Age: 41
Race: Caucasian
Work Experience: 12 years
Education: Bachelor’s Degree in Communications
Personality:
Extraversion--Medium
Emotional Stability--Medium
Openness--Medium
Conscientiousness--Medium
Agreeableness--High
Employee:
Jessie Mercado
Position: Running Apparel Product Manager
Sex: Female
Age: 34
Race: Hispanic
Work Experience: 10 years
Education: Bachelor’s Degree in Business Management
Personality:
Extraversion--Low
Emotional Stability--Medium
Openness--Medium
Conscientiousness--High
Agreeableness--High
Employee:
Lynn Bryant
Position: Lifting Shoes Product Manager
Sex: Female
Age: 52
Race: Caucasian
Work Experience: 20 years
Education: Bachelor’s Degree in Psychology
Personality:
Extraversion--Medium
Emotional Stability--High
Openness--Medium
Conscientiousness--High
Agreeableness--Medium
Employee:
Anam Basra
Position: Lifting Apparel Product Manager
Sex: Female
Age: 38
Race: Pakistani
Work Experience: 10 years
Education: Master’s Degree in Sports Management
Personality:
Extraversion--Medium
Emotional Stability--Medium
Openness--Low
Conscientiousness--High
Agreeableness--High
