Discussion
Jonathan Wolske was a regular guest speaker in our class, along with several other members of the Zappos team. Apparently, the requests for guest speaking were overflowing, and now they charge a fee (as of 2016). In the spirit of leveraging their approach to corporate culture and value creation and delivery, I'm including a recorded interview I was able to have with Jonathan just before the fees were in place. Enjoy!
Jon Wolske is the Culture Evangelist for Zappos Insights, a part of the Zappos Family of companies headquartered in Henderson, NV.
Jon has over 5 years’ experience in the Zappos Family.
As the Lead Culture Guide, Jon helped Zappos office tours grow to an average of over 1300 visitors each month.
Jon speaks with a focus on culture and customer experiences and their importance in business today.
Jon has presented at meetings and conferences for companies from around the world, including Humana, Bath & Body Works, Aetna, Merck, Samsung Electronics, Eli Lilly, State Farm and gave his first TED talk at TED xLoyolaMarymountU this year! Watch it here:
https://youtu.be/NW5BGsmpYXo
Interview with Jon Wolske
https://columbiasps.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=eb3930a0-2632-4434-b78d-f78e6152389b&start=3.508512
Company Overview
Established in 1999, Zappos.com has quickly become a leader in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection, with gross merchandise sales exceeding $1 billion annually. Zappos.com currently stocks millions of products from over 1000 clothing and shoe brands. Zappos.com was recognized in 2009, 2010 and 2011 by FORTUNE MAGAZINE as one of the "100 BEST COMPANIES TO WORK FOR." Zappos.com is proud to be named a J.D. Power 2011 Customer Service Champion and is only one of 40 companies so named in the U.S. More information about the company's customer service philosophy, unique company culture, and job openings can be found at about.zappos.com. More information about the Zappos Insights business membership program can be found at zapposinsights.com
