CP WK5

Chapters 8 & 9 Questions and Answers

Chapter 8

1. You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA?

A. QA is quality assurance for the overall project performance. QA is concerned with overall project quality performance

2. You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city’s historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following?

C. Quality is planned into a project, not inspected in. Of all the choices presented, this is the best answer. Quality is planned into the project, and the planning requires time.

3. You are the project manager for the recently initiated Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following?

A. Quality planning- Quality planning should be completed prior to the work beginning—and should thereafter be revisited as needed.

4. You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called?

1. Quality planning- Quality planning is the process of creating a plan to meet the requirements of quality.

5. Juan is the project manager for his organization and he’s asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn’t know what this is and asks for your help. A fishbone diagram is the same as a(n)______________________ diagram.

1. Ishikawa- A fishbone diagram is the same as an Ishikawa diagram

6. Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?

C. Quality is the process of completing the scope to meet stated or implied needs. Quality, in regard to the project scope, is about completing the work as promised

7. You are the project manager of the Condo IV Construction project and you’re working with your project team and the project sponsor to identify the quality metrics and develop the quality management plan for the project. In light of this planning event, which of the following is most true about quality?

D. Quality is prevention-driven- Quality is prevention-driven. Quality wants to complete the work correctly the first time to prevent poor results, a loss of time, and a loss of funds.

8. You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following?

B. Cost of quality- Training to meet the quality expectations is attributed to the cost of quality.

9. You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following?

C. Cost of nonconformance - When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality.

10. You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults?

C. An Ishikawa diagram- The key words “cause and effect” equate to the Ishikawa diagram.

11. Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?

C. It allows the project manager to experiment with variables to attempt to improve quality. Design of experiments uses experiments and “what-if” scenarios to determine what variables are affecting quality.

12. You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members are completing all of the steps in the install procedure with quality?

A. Checklists- are simple but effective quality management tools that the project manager can use to ensure that the project team is completing the required work.

13. Mark is the project manager of the PMH Project. Quality inspections of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following?

C. A Pareto diagram- Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency.

14. In the illustration to the right, what does the circled area represent?

C. The Rule of Seven- The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven and is an assignable cause.

15. You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following?

B. Benchmarking- This is an example of benchmarking because the project team is comparing one system to another.

16. A project manager has elected not to enforce safety measures on his construction project. One of the project team members has been injured because of this oversight, and the job site is closed until an investigation into the lack of safety measures is completed. The project will now likely bel ate, be fined for the error, and lose credibility with the customer. This is an example of which one of the following?

C. Cost of poor quality- This is an example of the cost of poor quality. The project manager should have followed the safety measures for the job site, and costs associated with the safety measures are considered part of D, the cost of quality.

17. Your organization uses total quality management as part of its quality assurance program. Maria, a leader in your organization’s quality assurance program, informs you that she will be reviewing your project to determine if your project management activities comply with the total quality management program. This is an example of which one of the following?

D. Quality audit- This is an example of a quality audit to confirm that your project is adhering to the quality assurance program established within your organization.

18. In the illustration to the right, what does the circled area represent?

A. Out-of-control data points- The circled area shows out-of-control data points. B is incorrect because “in-control data points” does not best answer the question.

19. You are the project manager for a plastics manufacturer. You would like to illustrate the categories of quality failure within your project so that you and your project team can attack the largest areas of failure first. This type of chart is known as which one of the following?

C. A Pareto diagram- You want to create a Pareto diagram.

20. What is the type of chart to the right called?

A. A Pareto diagram

Chapter 9

1. You are the project manager for the JHG Project. This project requires coordination with the director of manufacturing, HR, the IT department, and the CIO. This is an example of what type of input to organizational planning?

A. Organizational interfaces- The reporting interfaces for this project—the director of manufacturing, HR, the IT department, and the CIO—are examples of the organizational interfaces.

2. You are the project manager of the Newton Construction Project. This project will use internal and external employees on your project team. Your project requires an electrician at month 8. This is an example of which of the following?

B. Staffing requirements- Because the project requires the electrician, a project role, this is a staffing requirement.

3. You are the project manager of the PUY Project. This project requires a chemical engineer for seven months of the project, although there are no available chemical engineers within your department. This is an example of which of the following?

B. Staffing requirements- The project needs the resource of the chemical engineer to be successful.

4. You are the project manager in an organization with a weak matrix. Your project team will come from three different lines of business within the organization and they are also working on at least two other projects. Who will have the authority in your project?

C. Functional management- In a weak matrix structure, functional management will have more authority than the project manager.

5. You are the project manager for the LMG Project. Your project will have several human resource issues that must be coordinated and approved by the union. Which of the following statements is correct about this scenario?

C. The union is considered a project stakeholder. In this instance, the union is considered a project stakeholder because it has a vested interest in the project’s outcome.

6. You are the project manager of the PLY Project. This project is similar to the ACT Project you have completed. What method can you use to expedite the process of organizational planning?

B. Use the roles and responsibilities defined in the ACT Project on the PLY Project. When projects are similar in nature, the project manager can use the roles and responsibilities defined in the historical project to guide the current project.

7. You are the project manager in your organization. Your project is part of a larger program led by Nancy Whitting. Nancy is a believer of McGregor’s Theory of X and Y. Which of the following is an example of Theory X?

B. Micromanagement Theory X states that workers have an inherent dislike of work and will avoid it if possible. With regard to this theory, micromanagement is a method used to make certain workers complete their work.

8. You are the project manager of the PLN Project. The team members are somewhat afraid of you as project manager because they see you as management. They know that a negative review from you about their project work will impact their yearly bonus. This is an example of which of the following?

B. Coercive power- When the project team is afraid of the power the project manager yields, this is called coercive power.

9. You are the project manager of the MMB Project. The president of the company has spoken to the project team and told them of the confidence and respect he has in you to lead the project to a successful completion. The project manager has what type of power on this project?

A. Formal power- The company president has assigned you to the position of the project manager, so you have formal power.

10. Management has approached Tyler, one of your project team members. Tyler is a database administrator and developer whose work is always on time, accurate, and of quality. He also has a reputation of being a “good guy” and is well liked. Because of this, management has decided to move Tyler into the role of a project manager for a new database administration project. This is an example of which of the following?

B. The halo effect- The halo effect is the assumption that because the person is good at a technology, he would also be good at managing a project dealing with that said technology.

11. You are the project manager of the Holson Implementation Project for your company. It’s come to your attention that three of your project team members are in a disagreement about the direction the project work should take. This disagreement is stalling the project schedule and causing the other project team members to become uncomfortable. You need to resolve this situation quickly and professionally. Which problem-solving technique is the best for most project management situations?

A. Collaborating/Problem Solving- is the best problem-solving technique because it meets the problem directly.

12. Harold is an outspoken project team member. All of the project team members respect Harold for his experience with the technology, but often things have to go in Harold’s favor, otherwise the team’s in for a bumpy ride. During a discussion on a solution, a project team member waves her arm sand says, “Fine, Harold, do it your way.” This is an example of which of the following?

D. A yield-lose solution- When Harold always has to win an argument and team members begin to give in to Harold’s demands simply to avoid the argument rather than finding an accurate solution, this is a yield-lose situation.

13. You are the project manager for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project. Which of the following is likely not a top concern for the customer?

D. Personality conflicts- are likely a concern for the customer, but are not as important as project priorities, schedule, and cost. The customer hired your company to solve the technical issues.

14. There are several management theories that you should understand for your PMI exam and for your role as a project manager. Which theory believes that workers need to be involved with the management process?

B. Ouchi’s Theory Z- states that workers need to be involved with the management process.

15. You need a method to keep workers motivated and inspired on your project. This project has many conditions that the project team sees as unfavorable, but they do like you as a project manager. ___________________ states that as long as workers are rewarded, they will remain productive.

D. Vroom’s Expectancy Theory- describes how people will work based on what they expect in return. If people are rewarded because of the work they complete, and they like the reward (payment), they will continue to work.

16. You are the project manager for Industrial Lights Project. You have been hired by your organization specifically because of your vast experience with the technology and with projects of this nature. The project team is aware of your experience. You likely have what type of power on this project?

C. Expert power You, the project manager, have expert power on this project because of your experience with the technology and with projects that are similar in nature.

17. You are the project manager for GHB Project. You have served as a project manager for your organization for the past ten years. Practically all of your projects come in on time and on budget. The project team has worked with you in the past, and they consider you to be an expert project manager. They also like working with you. Given all of this, you likely have what type of power on this project?

D. Referent power- This is referent power because the project team knows the project manager personally.

18. You are the project manager for your organization and it’s come to your attention that some of the project team members are in disagreement with the senior network engineer about the installation of some equipment. You need to resolve this situation quickly before the project stalls any longer. Which of the following is an example of coercive power?

B. A project manager who will openly punish any team member who is late with an activity. Coercive power is the formal authority a project manager wields over the project team.

19. Mike is the project manager for a project with a very tight schedule. The project is running late, and Mike feels that he does not have time to consider all the possible solutions that two team members are in disagreement over. He quickly decides to go with the team member with the largest amount of seniority. This is an example of which of the following?

C. Forcing- happens when the project manager makes a decision based on factors that are not relevant to the problem. Just because a team member has more seniority does not mean this individual is correct.

20. You are a project manager in a projectized organization. Your job as a project manager can be described best by which of the following?

A. Full-time- Project managers are typically assigned to a project on a full-time basis in a projectized organization.