•Identify and briefly describe the major issue you selected from the Introduction to Human Services Administration video in this week’s resources.

* * * * * * * * * * ** * * * * * * * * * * * * * * * * * ** * * ** * * * * * ** * * * * * * * ** * * * * * * * * * * * * * * * * * * * * ** * * * ** * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * ** * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * *** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * ** * ** * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Introduction to*Human*Service Administration Introduction*to*Human*Services*Administration Program Transcript NARRATOR: What factors*affect human service administrators, and what challenges*do they*face when providing help to those in need? In this*video, you will hear*from*a human service administrator*in Kalamazoo, Michigan about every*day*issues*that impact the programs*and services*he provides*to the community. As*you listen to his*account, think*about his*responsive and flexible nature as*he attempts*to meet growing community*needs.

BOB*RANDELS: When you think*about food, we become family*around food RR around Thanksgiving, and holiday*meals, or*even events*after*funerals, where the family*gathers. We become friends*and lovers*around food. It's Weber*grills* and tailgates*and picnics RR that food is*so organically*connected to the notion of community, that if the re are people in our*community*that don't have enough food, the very*notion of community*is*threatened. We're one of 200 Feeding America Food Banks*throughout the country, so it's really*our*job to procure as* much food as*possible, professionally*bank*it, warehouse it, distribute it to an ever R growing number*of people that are in need in these tough times*that we're living in.

Food banking really*got its*start at the recession of the early*'80s. There, I think, we saw the first shaking of the foundations*o f the economy*that's subsequently* been borne upon us. We had a great boon after*World War*II in terms*of middle class, good jobs*in factories, and manufacturing. We had very*little global competition to speak*of, in terms*of the economy*and a thriving manu facturing world. And then really*at the early*'80s*was*when we saw the first beginnings*of factories*starting to close down for*the first time, people losing their*jobs*for*the first time RR here in Kalamazoo and in South Central Michigan.

And for*the firs t time, the word homelessness*popped up in the lexicon since the Depression. People were lining up to get food. There was*this*grand paradox*of people in need, people that are jobless, becoming homeless, losing their*sense of certitude and security*about h ow the are going to live their*lives RR and yet you had this*paradox*of abundance, of the government throwing surplus*cheese in the ocean. So it was*from*that kind of context RR we've got a lot of food in this* country. We have a great agricultural, we have a great food industry, there's a lot of product that's available, and yet there's the paradox*of people in need of food.

So food banking really*was*a logistical way*to set up a distribution system*that would capture those unsellables, get it warehoused, and get them*out to people in need.

I think*being a human service professional is*a really*dynamic*vocation. I think*it ties*you to all the parts*that are good about the profit making business*world that we live in, but it also gives*you a sense to dig a lit tle deeper, and take into account others, and the importance of others, and making a society*a better* © 201 6 Laureate*Education, Inc.

1 * * * * * * ** * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * ** ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * ** ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * ** * * * * * * * * * * * ** * * * * * * * * * * * * * * * * ** * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * Introduction to*Human*Service Administration place for*everybody*to live. I came from*Union Theological Seminary RR had a Divinity*degree, was*a Methodist minister.

I had just gotten a Master's*of Di vinity*from*Union Theological Seminary*in New York*City, and we actually*moved out here with a group of people from*the East Coast RR from*Harvard and Union and formed a community, just to experiment with the concepts*of voluntary*simplicity*and living in c ommunity. At that point, we ran a house of shelter*for*women. And the language at that point was*not domestic*violence but battered women, so we were one of the first houses*of hospitality*to take in people that had suffered domestic*violence. And one of t he ways*that we fed our*people RR we had heard from*other*people that were running these kind of communities, that there was*a lot of waste at the local grocery*store dumpsters. So, frankly, we had a rotation where we would check*out the dumpsters, and find product, and glean it, as*well as*getting donations. But this* was*before the days*of food banking. So the community*had moved on to different things, and the job posting happened here about setting up an Executive Director*to deal with food surplus*and fe eding people. And I had a couple of friends*just call me up and say, "Hey, you'd be great for*that job."*So I applied.

So I've always*been interested in social justice issues. I've always*been interested in a vocation that is*more than just a paycheck*tha t has*something after*you're done with that, that you feel like you've accomplished something, made life easier*or*better*for*other*people. I remember*when we first started out RR and I was*just in an office cube, we had no warehouse, we had no food, and I' m trying to sell this*idea of food banking RR that I was*pretty*convinced that the idea was*a good idea and it was*going to work, but we needed to show that it could.

And I recall getting a lot of "No's,"*right up front RR to the point where even though you were convinced about the validity*of the food bank*concept, that you almost had to take self R esteem*pills*through the process.

But I remember*sitting across*the table from*a plant manager*of a big manufacturer. And at some point, in terms*of my*own sense of being able to deliver, was*I came to this*understanding that everybody*has*a longing to want to do good. Everybody*has*a longing to care for*others. And mostly*what I'm doing by*sitting across*the table is*offering that invitation for*that longing to ge t tapped.

I'm not naive to the notion that human beings*can often behave in really*terrible ways*and selfish ways, but I also have this*notion that they*also have a hungering and a longing to want to do the opposite. They*want to do good. I think* that's wh y people come here and volunteer. I think*that's why*food companies* give us*product. I think*that's why*agencies*want to get that food and give it to people. People have a basic*longing and hunger*to want to care for*others.

The motto of distribution or*p hilanthropy*that the Feeding America Food Banks* use is*somewhat similar*to the United Way*concept RR that it's better*to have one agency*out there soliciting on behalf of all, rather*than 10, 12 good nonprofits* knocking on the same doors, asking for*resourc es. So in the food banking world, © 201 6 Laureate*Education, Inc.

2 * * * * * * * * ** * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * *** * * * * * * * * * * * * * * * * * ** * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * *** * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * ** * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * ** * * * * * * * * * ** * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * Introduction to*Human*Service Administration we solicit food from*manufacturers, and retailers, and community*grassroots R type workplace collections, professionally*store it here, and then redistribute it out to a network*of over*300 charities RR whether*those charitie s are church pantries, or* day*care centers, or*soup kitchens, or*domestic*violence shelters, or*senior* feeding programs.

Food comes*to us*through our*networking relationship with Feeding America, who has*a relationship with the major*food manufacturers*an d retailers*in this* country. So probably*about 20% of that comes*through our*relationship with the network. We have a great state association, so we work*collectively*here in the state of Michigan to work*with Michigan growers, and a good significant suppl y of our*inventories*comes*from*our*relationship with Michigan agriculture. There's an interface on the public*side, through the farm*bill, and through USDA. We get a good portion of product that comes*from*programs*run by*USDA RR surplus* commodities*that a re available. On the local side, we're always*interfacing with smaller*entities, smaller*stores*and restaurants. But also, we get a good 20% of our*product from*collections. We try*to blend our*resources*from*national, state, and local. And we're seeing an ever R growing generosity*and people stepping up the plate to want to help out. That's grown. Our*demand is*way*up RR about 27%, but to date our*sources*of supply*have been keeping pace.

And then there are times*that we just need to go out and buy*product.

So there's a need to collect money, and we can kind of purchase product on a wholesale basis. Those items*that we know our*agencies*need RR proteins, and fruits*and vegetables, and dairy*products, that aren't always*donated to us*in a steady* supply. So ther e is*a need to garner*resources.

We're kind of like the United Way*of food, if you will. It's our*job. And the currency* that we're really*collecting is*the currency*of pounds*of food. Ultimately, once that food leaves*this*distribution center RR this*whole saling type operation, if you will RR it goes*to the front lines. It goes*to that church pantry*that has*neighbors*in a rural area, or*a low R income area of the city*that have people that have lost their*jobs, have foreclosed, had a health situation that's b rought them*to need some food just to get through the weekend, or*get through the end of the month.

With the advent of the store rescue program, with Walmart coming on nationwide as*just a great partner RR but these are example of product RR there's chicken that we're getting in through our*store rescue product with Walmart and Kroger*as* well. And there are bins*of that product available in the warehouse. Great support from*Michigan growers, these are apples*from*surpluses*that we're getting in. So we're see ing great produce coming in from*Michigan.

Here in Battle Creek RR we're in South Central Michigan, Southwest Michigan RR we're lucky*in Kalamazoo County*to have the cereal industry*in Battle Creek. And some product comes*in from*Post, and they*serve on our board. Executives*from* Post Cereal will be on our*board. Executives*from*Ralston will be on our*board.

3 * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * ** * * * * * * * * * * * ** *** * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Introduction to*Human*Service Administration And Kellogg is*a great partner. So we're lucky*to be a food bank*that gets*a lot of cereal. And again, cereal is*one of those items*that everybody*can u se RR a pantry, a senior*feeding program, we put it in our*after*school packs. So cereal is*just like gold in the world of food banking, and we're fortunate to have the great generosity*of our*three cereal companies*here in Battle Creek*that make sure that our*friends*at Loaves*and Fishes*and all of our*300 charities*have a pretty* steady*supply*of cereal all the time.

Here in the Midwest, or*what some people would call the Rust Belt RR again, we've talked about this, but RR we had factories*that were thriving , and people had good middle class*lives*coming out of that from*the early*'80s. And we've seen a general decline in those sorts*of good jobs. So in Kalamazoo, and generally*in Michigan, all of these terrible economic*shakings*of the foundation are even wo rse here. We've got high levels*of joblessness*and unemployment that I think* are chronic. And there aren't any*easy*solutions*about what the next new job's going to be for*families. So we're suffering all over*this*country*right now, in terms* of shifts*tha t have happened, but specifically*here in Kalamazoo, our*rates*of poverty, our*childhood hunger*numbers, are off the map. Our*working poor* numbers*are off the map. We simply*haven't found RR the new economy*has*not come into our*area as*it's begun to sprung out elsewhere, say*in the South or* other*parts*of the country. So we're facing some serious*challenges*that aren't temporary. They're prolonged and are going to be around for*a good four*or*five years*that make our*work*even more difficult than, say, othe r communities*in the country.

We do significant research in terms*of discerning what the numbers*are, and what's the profile of people that are showing up for*food. 34% of the people that are in need are children. A*good 13 to 14% are senior*citizens. So we have these two ends*of the age spectrum, children and senior*citizens RR being the most fragile, the most commonly*found to be in need RR not being able to make ends* meet. We're seeing an ever R rising number*of working poor, people that actually* are workin g at this*job, or*two jobs RR find themselves*not being able to have enough food at some period of time, and relying on these food programs, these front R line pantries, and we supply*those products*to those programs. We're finding people showing up at food s ites*that never*imagined that they*would ever* be in need of a bag of food. We're finding people that are making tough choices* between food or*utilitiesb food or*medicineb food or*rent. So thanks*to the lifeline funds, and the really*kind of prophetic*activ e role that the community*foundation United Way*took*just to deal with this*tsunami of need that came our*way, we knew that hunger*was*a problem. And it had grown dramatically*in a very*quick* period of time, that we needed to step up and increase our*after school programs* for*children. We needed to increase our*procurement efforts*to get more food for* an ever R growing number*of people in need, to set up more mobile food banks* and fresh food initiatives, just to deal with the onrush of need that we have.

DEN NIS: We'll keep a little track*in between them.

4 * * * * * * ** * * * * * * ** * * * * * * * * * * * * * * * * * * * * ** ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * ** * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * ** * * * ** * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * Introduction to*Human*Service Administration FEMAL SPEAKER: Dennis*is*here today. He's with the Third Reform*Church, and he's picking up after*school packs*for*three buildings RR schools*over*in the Kalamazoo/Marcellus*area. And the packs*will be distri buted to kids*that participate in the after*school programs. The volunteers*are actually*assembling these after*school packs*that get distributed through the school programs. And as* soon as*those packs*get assembled today, they*will be leaving out of here next week. So we have a great demand for*the after*school packs, and they*move out of here as*quickly*as*they*get packed up by*our*volunteers.

BOB*RANDELS: To be an agency*of the food bank, you have to be a 501(c)(3), you have to agree to sign liability*r eleases*protecting donors*that would give to us, you have to agree to store your*product in a safe and up to code, in terms*of safe housekeeping, standards. You have to agree to be monitored by*us, our* agency*relations*department, to make sure that product is*going to needy*people, that it's not being put back*into secondary*markets, that it's being distributed according to good stewardship. Then once you've become an agency*of the food bank, our*food list is*up on our*web. Our*agencies*have a passcode R prot ected way*to order*what they*need. They*set up an appointment timeb they*come to the food bank, and pick*up their*food. We do a lot of shipping ourselves, where our* trucks*will go to a given spot in the county. And our*agencies*will meet us*there.

So it's a pretty*efficient system, and it's tied to the best practices*of the food industry. And we regard what we're doing as*part of the food industry.

FEMALE*SPEAKER: We're from*the Sonoma United Methodist Church, most of us. And we've been working for*the foo d bank*for*about over*20 years. We're putting together*backpacks*for*school children, for*the weekend when they*don't have any*food. It's just something that our*church likes*to do. We volunteer* wherever*we can. And it just gives*you a good feeling to know that you're helping someone else less*fortunate than we are.

BOB*RANDELS: So one of our*programs*is*a pretty*simple program*of after* school packs. Lifeline funds*have really*helped us*get that program*up and running and expanded over*the Kalamazoo area.

But just to work*with local school teachers, identifying kids*that may*be at risk, putting together*a simple pack*of kid friendly*food, yet nutritious*food, giving the child a backpack*that's pretty*generic, doesn't say*I'm hungry*or*has*a logo on it RR but giving them*a bag of food, putting it in that backpack*at the end of the week, so they*can take it home at the weekend, bring the backpack*back, get another*backpack*and get food RR pretty*basic*staples*for*kids*to take home after*school on the weekends*to get them*through the weekends. Because we know that these numbers*are real high in terms*of these ever R growing instances*of kids*just simply*not getting enough food.

The other*big change that's happened since I've been around, since 1983, is*that I remem ber*at times*when I'd get a call from*a local potato farmer, and he says* he's got six*or*eight pallets*of potatoes. And there was*almost a point when I'd © 201 6 Laureate*Education, Inc.

5 * * * * * * * * * * * * * * * * * * * * * * * ** * **** * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** ** * * * * * * * * * * * * * * * * * * * * * * * * * * ** * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * ** * * * * * * * * * * * *** * * * * * * * * * * * * * * * * * * * * * * *** * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * ** * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * ** * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * ** * * * * * * * * * Introduction to*Human*Service Administration go, "What am*I going to do with that? I don't have the distribution system. Our* pantries*don't have re frigeration."*They're only*open Monday*and Wednesday*per* week, or*the systems*weren't really*ready*to accommodate fresh produce.

Thanks*to the lifeline funds, we have doubled our, what we call, mobile food banks RR where our*trucks*go into neighborhoods*wit h all this*great produce and we have volunteers*there to set it up and people are there that are in need to get this*incredible, good healthy*food. To the point where, of the 10 million pounds*of food that we're going to end up distributing, over*20%, mayb e even close to 25% of all we distribute now is*fresh produce. And that involves*a whole other*form*of distribution, in terms*of our*trucks*actually*going into neighborhoods. But with the help of the lifeline funds, with the good work*of Kalamazoo Loaves*a nd Fishes, our*sister*partner, we have been expanding that kind of fresh food initiative distributions*into poverty*neighborhoods.

Kalamazoo has*this*great sense of community, this*great sense of wanting to care, wanting to make the community*better, not just for*a few but for*all. And the lifeline funds*are just a perfect example of stepping up, getting a sense of the crisis*that we're in, and wanting to deal with just very*basic*issues*that come when you're facing such serious*problems. So we're thankful for*that kind of sense of commitment, and sense of realizing that there's serious*problems, and we're going to have to address*them*as*a community.

Our*distribution of produces*and perishables*is*up about 20, 25%. So we're seeing some great items*come in. Apples, dairy*products, eggs RR a great supply* thanks*to the Walmart, Sam's*Club partnership. We have a steady*supply*of eggs* that get rescued three days*a week*now, from RR I think*we have 10 stores*that we're picking up from, throughout eighty*counties. General Mills*has*been a great donor*of yogurt for*us. And biscuits, whatever*is*in a cooler*is*what we have. And then Prius*Prairie Farms*is*a local dairy*manufacturer*that we get great product from. So we have a nice blend, really*good food. And actually*we're at a point where we need more cold storage RR in terms*of the infrastructure, and keeping the system*going into the future, we're looking at add ing on to our*cooler*space just to accommodate the great onrush of produce that we're seeing coming in, being donated.

I go to these food lines*where we have people lined up. They*may*be there three hours*before our*truck*shows*up with fresh produce, with laundry*baskets RR 100, 150 people. And I've had a lot of people come into my*office over*the years RR superintendents*of schools, or*vice presidents*of Fortune 500 food companies.

And I'll start to tell them*all the statistics*about who's hungry. And I don 't know how many*times*over*the years*I've been stopped mid R sentence by*these very* successful people, and they*say, "Bob you don't need to tell me about hunger. I grew up hungry."* When I look*at those people in lines*nowadays, or*at an after*school pack RR and I like to wonder*and think*that, "Which one of those kids*that I'm seeing getting an © 201 6 Laureate*Education, Inc.

6 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * Introduction to*Human*Service Administration after*school pack*will one day*be a Fortune 500 Vice President because of the mercies*that were bestowed with the handing out of that pack."*So we're not just about t he business*of giving food to satisfy*people's physical needs. It's a real clear*sense that when we give out food, we're giving out hope.