Org Behavior :Brilliant Answer" Final

Assignment for MGT335

Final Paper

The goal of this project is to describe how you would implement a major program of organizational change as if you were a senior leader of the company, using one of the following approaches:

Total Quality Management Initiative (TQM)
Six Sigma
Continual Quality Improvement (CQI)
Organizational Learning
Kaizen
Systems Thinking

Another aim of this paper is to draw upon as much of the course material as possible, but specifically from Units 5 -8.

You will select a large company, one for which it is easy to get information to study via web based resources. Examples include Apple, Dell, GM, etc. Do not select a company you work for or have worked for.

The requirements for your paper are:

Research the initiative you select and the business. What is at issue here is how to affect large scale organizational change. What is the company you selected doing in this regard?

Answer/address these questions:

What is meant by TQM, Six Sigma or CQI?
What specific goals do you hope to achieve with this program? For example, improve Return on Investment, Market Share, reduction in errors, etc
How will these goals be measured?
How will the program be implemented?
How will the company be structured to achieve these results?
How will “buy-in” by the employees be gained?
What is the role of leadership/management in the implementation of TQM?
Discuss the implications for organizational culture

It is important that you are as specific as possible and that you use terms and information gleaned from the text and from research! All research citations must be in APA formatting.
Specific, real world examples are preferred where possible (discovered by research). For example, how did a company like Continental Airlines restructure themselves? How do these examples reflect concepts we are studying? If you must make assumptions to supplement the material you find, if insufficient real world examples exist, then please identify when you have done so.

Formatting:

APA formatted using double spaced, 12 point Times New Roman font.
APA formatted title and reference pages.
The suggested page length is 4-12 pages, excluding title, abstract, or reference pages.
Normal headings
Use of bullets acceptable, where appropriate. The entire work should not be bullets though.
Graphics are fine as long there are not too many
Citations in APA standard format. A minimum of 3 separate citations is required.
In addressing the questions posed, it is preferable that your paper “flow” as a coherent narrative, rather than organizing your paper around the questions; embed your responses to the questions in the paper.

Deliverable and Weights

The Final Draft will receive a grade of 0 if any of the preceding deliverables are not turned in as directed. The deliverables are shown below with their individual percentages of your final grade based on the entire set of deliverables being worth 25%. Each one is worth 100 points.

Unit 2: Identification of the business you plan to research 2%

Unit 3: Literature Review 5%

Unit 4: Outline 5%

Unit 6: Rough Draft 3%

Unit 7: Final Draft 10%

25%

Refer to the next page for the grading rubric.

Students: Be sure to read the criteria, by which your paper/project will be evaluated, before you write, and again after you write.

Grading Rubric

Criteria		Unacceptable		Needs Improvement		Good		Excellent
		0 points		1-4 points		5-12 points		13-15 points
Definition of TQM, Six Sigma or CQI		No discussion or no definition.		Terse, rudimentary or significantly incomplete. Lacks definition.		More detailed, but still incomplete.		Detailed and thorough description with definition.
		0 points		1-2 points		3-4 points		5 points
Information about the business chosen		No specific details about the company.		Company selected but few, specific details provided.		Company selected and 3- 5 specifics identified.		Company selected and 5 or more specifics identified.
		0 points		1-2 points		3-4 points		5 points
Identification of goals and outcomes, with specific metrics		No goals identified.		Few goals specifically identified. Little to no identification of specific measurement criteria.		1 – 3, goals identified, one of which is identified through research with some concrete examples.		More than 3 goals identified, two of which were discovered by research. Detailed and specific examples.
		0-5 points		6-12 points		13-18 points		19-20 points
Plan for implementation		Provides a few general concepts or plan is omitted.		Muddled and incomplete discussion of any specific implementation procedure.		Robust plan for implementation, however, no basis in theory.		Provides several specific details about team building, communication, Etc. Uses concepts such as the Yago, Vroom, Yetton Model.
	0 points		1-4 points		5-12 points		13-15 points
Discussion of organizational structure	No discussion of organizational structures.		Muddled or incomplete discussion of organizational structures		Discussion of organizational structure is robust, but incomplete.		Provides a thorough overview of two or more such concepts as mechanistic/ organic organizations, flat/ tall/matrix organizations, geographic/customer differentiation, etc. A sample org chart is provided.
	0-4 points		5-7 points		8-9 points		10 points
Getting buy-in from employees and overcoming resistance	Muddled, incomplete or overly general discussion of relevant topics.		Provides a few general ideas regarding implementation.		Robust plan for implementation, however, no basis in theory.		Presents specifics on such things as organizational socialization, organizational learning, training, behavior management and motivational techniques, job analysis/design. Use of theories and concepts evident.
	0-4 points		5-7 points		8-9 points		10 points
Role of Leadership	Muddled, incomplete, or overly general description of leadership functions.		A few specific or several general examples of leadership roles.		Specific roles of leadership indentified, little to no use of theories.		Provides specific functions of management, for example Mertzbergs Theory, discusses leadership theories such trait theory, etc.
	0-4 points		5-7 points		8-9 points		10 points
Discussion of the implications for organizational culture	Muddled, incomplete, or overly general description of potential obstacles.		A few general concepts provided, but lacks sufficient detail.		Culture is defined. Answer is sufficient, but incomplete. No basis on theory.		Fully discusses such concepts as artifacts, symbols, rituals, power and control issues, communication gaps and biases. Culture defined.
	0-4 points		5-7 points		8-9 points		10 points
Mechanics – grammar, spelling, writing flow and use of APA style	Paper is confusing to read. Difficult to understand what is being conveyed. Multiple grammar and spelling errors. Paper is not in APA format.		Paper is poorly structured. Several grammar and spelling errors.		Paper is well written and cogent. Some grammar or /spelling errors present. Paper is in APA format.		Paper is well written and cogent. Few or no grammar/spelling errors. Paper is in APA format.