6-2 Case Study Three: The DMAIC Process

OL 324 : Case Study Three Analysis Rubric Prompt: For this case study, you can use the process improvement example that you addressed in the Module Five discussion, or you can choose to select a different process for this case study. This case study will ask you to use the DMAIC process for your process i mprovement project. The basis of this case study will follow Table 13 -2 in your textbook (as described by Free Quality ), the Six Sigma process, DMAIC:  Define the project goals and customer (internal and externa l) deliverables.  Measure the process to determine current performance.  Analyze and determine the root causes of the defects.  Improve the process by eliminating defects.  Control future process performance. Provide at least one paragraph for each DMAIC step as noted above. Be creative and apply research, course concepts, tools, and techniques to help improve your process. Requirements of Submission: The case study assignments must follow these formatting guidelines: double spacing, 12 -point Times New Roman font, and one - inch margins. Each case study should be one to two pages in length. Include at least two sources of research and follow APA guidelin es for citations and references. Instructor Feedback : This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more in formation, review these instructions . Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value DMAIC Process Includes all of the main DMAIC steps and requirements and cites multiple examples for illustrat ion purposes Includes most of the main DMAIC steps and requirements and cites examples for illustration purposes Includes some of the DMAIC steps and requirements Does not include any of the DMAIC steps and requirements 25 Inquiry and Analysis Provides in-depth analysis that demonstrate s a complete understanding of multiple concepts Provides an in-depth analysis that demonstrate s an understanding of some concepts Provides an analysis that demonstrate s a minimal understanding of concepts Does not provide an analysis 20 Integration and Application All of the course con cepts are correctly applied Most of the course concept s are correctly applied Some of the course concept s are correctly applied Does not correctly apply any of the course concepts 15 Critical Thinking Draws insightful conclusions that are thoroughly defended with evidence and examples Draws informed conclusions that are justified with evidence Draw s logical conclusions but does not defend with evidence Does not draw logical conclusions 20 Research Incorporates many scholarly resources effectively that reflect depth and breadth of research Incorporates some scholarly resources effectively that reflect depth and breadth of research Incorporates very few scholarly resources that reflect depth and breadth of research Does not incorporate scholarly resources that reflect depth and breadth of research 10 Writing (Mechanics/Citations) No errors related to organization, grammar and style, and citation s Minor errors related to organization, grammar and style, and citations Some errors related to organization, grammar and style, and citations Major errors related to organization, grammar and style, and citations 10 Earned Total 100 %