Customer Service Unit 1 Assignment

Unit 1 [ AB221 : C ustomer Service ] 1 Assignment Rubric Unit 1 Assignment Grading Rubric Possible Points 4 5 Points Earned Specific Paper Objectives: Address the Assignment Checklist (80%) demonstrating analysis and critical thinking concerning the scenario provided. Identify the customer personality type based on your Reading and customer life stage based on your CSR Tool Belt . 8 Using the customer Tool Belt strategies, define the customer service problem. 1 4 Discuss what you would do to address the problem and the rationale behind your decisions. 1 4 3 6 Writing Style, Grammar, APA (20%) Grammar and Spelling 3 Paper is a minimum of 2 pages (500 words) in length and you have an additional title and references page. 3 Reference list and citations are provided in APA format and citation style. 3 9 Total 4 5