follow first journal and request write a 2 page internship assignment .

Name Zhihao Chen

Course HOSP4099

Date 07/01/2017

Hotel: Shenglan Hotel Shaoguang City Guangdong China

Shenglan Hotel is an economy fashion hotel, and locate to Shaoguang City. Also, the hotel has spa’s service, the spa’s service is famous in the city. The Shaoguang City is a famous of tourist city. So many people travel to this city every day when summer came on. I have to say busy everyday, over time everyday but I know this is economy hotel

This hotel has all of economy hotel company culture. The culture is everyone have to work include manager. The first week I work to front desk, check in and check out for the customer. I still need to check out in China because customer still need to pay deposit, and we need to return deposit for stop hotel benefit lost. The second week, manager make me move to hotel upgrade department because the hotel was six year ago so a few of room and lobby have to upgrade. I think this is a chance but why am I having this chance because I have high level education experience. In addition, this example has positive and negative. Positive is I can learn too much in this hotel upgrade program but the negative is economy hotel doesn’t care about what are you doing now, they care about they need you what to do so I move another department when I didn’t learn too much in the front desk. Assistance manager is the main of work in hotel upgrade department. For example, check every contract, and do some hotel upgrade online marketing. Through work to front desk, I have to face to face communicate with customers that make me study communication skill. Hotel upgrade program have online marketing work so I got some marketing skill.

3 things effective:

When I am doing front desk, I am learning Chinese hotel system. It’s different to Opera because Chinese government really care everyone safe, and every customer must enter ID information to police system. So, I am feeling study a new hotel system. It’s good for I work to hotel in the future.

When I am doing the hotel upgrade online marketing, I knew a new technology. It’s Wechat, Wechat have an opening online social media. Through Wechat I got a new skill to do marketing.

Economy hotel request everyone must to do fast everything because time means money. So, this management of way make me do fast everything. For example, 5 min to check in one person. 5 hour finish a budget document.

3 improve professional skills:

Organizational skill

Time Management Skill

Photo shop skill