Design and Implementation
Starbucks*Te c h n o l o g y** PROJECT*SYSTEM*REQUEST* Project*Information * Project*Name * Inside*Starbucks * Requesting*Organization*Name * Starbucks*Human*Resources*Department * Project*Sponsor * Jane*Macchiato,*Director*of*Retail*Human*Resources * John*Americano,*Associate*Director*of*Application * Development * Approver * Kim*Latte,*VP*of*Human*Resources,*North*America * Brian*Cappuccino,*VP*of*Office*of*Technology * Agency*Priority * High,*see*business*need*below*for*explanation * Proposal*Date*Submitted * 06/01/2016* Business*Need * At*the*core*of*Starbucks*is*our*retail*employees*or*as*we*call*them*at*Starbucks, * partners.*To*support*our*partners,*Starbucks*HR*provides*numerous*incentives*including*flexible * work*hours*and*the*College*Achievement*Plan.*To*better*communicate*these*incentives*and * enable*our*employees*to*focus*on*what*they*do*best,*serving*delicious*drinks*and*food*to*our * customers,*we*must*create*additional*tools*such*as*the*Inside*Starbucks,*a*mobile*application.** Unlike*the*employees*in*corporate*offices,*employees*at*our*retail*locations*work*away * from*desks.*A*mobile*application*would*alleviate*the*need*to*use*personal*time*for*retail* employees*to*access*HRTrelated*information.*In*addition,*supervisors*can*utilize*the*Inside * Starbucks*to*review*shift*coverage*and*plan*for*changes.*The*increase*in*job*satisfaction*and* operational*efficiency*will*ultimately*yield*an*increase*in*customer*satisfaction. ** Functionality* The*Inside*Starbucks*mobile*application*should*provide*the*following*functionalities: * ● Log*in*using*unique*partner*numbers*and*user*created*password ● View*shift*availability*and*scheduled*hours/locations ● Request/approve*shift*hours/locations*changes ● View*pay*stubs ● View*eligibility*for*the*College*Achievement*Plan ● Apply*for*tuition*reimbursement*(if*enrolled*in*the*College*Achievement*Plan) ● View*job*listings*within*Starbucks*(corporate*and*retail) Expected*Tangible*Benefits * The*flexibility*of*scheduling*provided*by*the*application*should*decrease*the*turnover*of *
