FOR APLUS WRITER ONLY !
Page 2 of 2
HCA 375 - WEEK 2 ASSIGNMENT
CUSTOMER SATISFACTION IMPROVEMENT PLAN
INSTRUCTIONS: Review Chapters 2 & 3. Refer to the instructions in the Week 2 Assignment of your online course to understand what is expected in each column. This completed template should be between three to four pages in length. Include APA citations within the answer column where appropriate. List your references in APA format on the last row of this template. All citations and references must be in APA style according to the Ashford Writing Center guidelines.
| QUESTION | ANSWER |
| List the name of the customer satisfaction scenario selected including a detailed description. | |
| Describe a minimum of three data elements you would gather to fully assess the situation and assist you with improving the customer satisfaction scenario you chose. | |
| Outline the CQI methods you would utilize to develop your improvement plan. Then explain your plan for improvement. Provide a statement from a scholarly source that supports your plan. |
|
| Identify three stakeholders on your team for developing the improvement plan. Discuss how the communication method differs by stakeholder (i.e., physician, administration/management, health care staff). Include information on the barriers that you may encounter in communicating effectively. | |
| Analyze how cost and quality are linked based on your chosen scenario. Include information on the potential impact to the organization if the issue is not resolved. | |
| Describe how you will be evaluating the success or failure of the plan after it has been implemented. Include a statement from a scholarly source that supports your evaluation plan. | |
| List your References in APA format from the scholarly sources you used to support the information in the rows above. You must include at least three scholarly resources from the Ashford University Library. |
HCA375 10/09/2014
