In this Assignment, you are to complete a critical mass analysis

Action Research Project Proposal

Richard K. Hairston

GM505

Action Research and Consulting Skills

7/18/2017

Dr. Heidi Gregory-Mina

Action Research project

Topic identification

The purpose of this paper is to make out the topic and receive authorization from the professor. Doing my flexible open mind research and brain storming on the background research of topic discussion, I decided to discuss a major Problem within the Montana Department of Veterans Affairs that has affected the entire organization on a national level.. Veterans of this country have continuously suffered from problems originating from the department of veterans affairs (Miller, 2012). The veterans during their time of service worked with diligence and patriotism to the country. The action research system approach will be utilized to gain information, data, and conduct interviews to determine possible answers with solutions to the research topic. veterans.

Research topic question

In the identification of the problem faced by veterans living in Montana, I identified one question that continues to be the number one problem: Why does it take so long to get an appointment within the primary care clinics at Veterans Affairs (VA) medical treatment facility in Helena Montana. I will internal access to unlimted sources as I will be working in the Veterans Affairs regional hospital in my new position with the organization called a Medical Support Assistant. My inquiry team will consist of the various Medical Support Assistants that deal with the patients appointments, and I will facilitate the interaction with the veterans, to the doctors, to upper management.

Roles and involvement

The main stakeholder in the affairs of the veterans is not just the government, but it’s the Veteran seeking treatment.. The Veteran is suffering from not being able to seek medical treatment in a timely manner, and its limited to healthcare opinions due expensive expensive insurance plans.

Another stakeholder the personnel who are always in direct contact with the veterans on a delay basis. That would be people such as myself ( the patient reperesentive/ customer service rep). Medical Support Assistants, Nurses, doctors and community care coordinators will take a major in this action research to collaborate on the question at hand, and also find answers.

Last stakeholder would the external facilities and organizations, such as local treatment clinics, hospitals, and healthcare billing offices that will be affected by change of business practices.

Synthesizing Multiple Measures

Regarding the data collection method, the team decides to use a range of information that would make us get relevant information with patient waiting times to actual appointment, Looking at Phyiscan to patient ratio, and the Cost effectiveness of treating Veterans outside the spectrum of the Department of Affairs.

Reference

Miller, T. W. (2012). The Praeger handbook of veterans' health: History, challenges, issues, and developments. Santa Barbara, Calif: Praeger.