Introduction to Transportation, Logistics, and Supply Chain Management

Performance Attribute

 Level-1 Strategic Metric

 Reliability

• Perfect order fulfillment (RL 1.1)

 Responsiveness

• Order fulfillment cycle time (RS 1.1)

 Agility

• Upside supply chain flexibility (AG 1.1)

• Upside supply chain adaptability (AG 1.2)

• Downside supply chain adaptability (AG 1.3)

• Overall value at risk (AG 1.4)

 Costs

• Total cost to serve (CO 1.001)

 Asset Management
Efficiency (Assets)

• Cash-to-Cash cycle time (AM 1.1)

• Return on supply chain fixed assets (AM 1.2)

• Return on working capital (AM 1.3)