Final report

F in al G ra d ed C ase S tu dy: P ro je ct M an agem en t P la n , H ig h to w er G lo b al S olu tio n s P ro je ct S ele ctio n a n d I n it ia tio n A fte r h av in g b een r e cen tly l a id o ff f ro m h is j o b o f 3 5 y ears a s a S ale s M an ag er a t H ig hto w er G lo bal S olu tio ns, T ony D iB ello g ot a c all f ro m h is f o rm er b oss P ete r M cK en zie a sk in g h im t o r e tu rn t o t h e org an iz atio n t o h elp g et a n ew i n itia tiv e o ff t h e g ro und.

T he P ro je ct B ase d o n M cK en zie 's b rie f d esc rip tio n o ver t h e p hone, D iB ello u nders to od t h at t h e p ro je ct w as t o d ev elo p a "sa le s t r a in in g i n tr a n et" ( c o de n am ed H ig hL EA RN ) f o r H ig hto w er's 3 50 g eo gra p hic ally d is p ers e d s a le s asso cia te s. A F ortu ne 5 00 f ir m s p ecia liz in g i n f in an cia l s e rv ic es t e ch nolo gy a n d o uts o urc in g s o lu tio ns, H ig hto w er h ad m ore t h an 1 00 c o m ple x p ro ducts a n d s e rv ic es t o o ffe r i ts d iv ers e c lie n t b ase o f b an ks, m utu al fu nd c o m ple x es a n d i n su ra n ce c o m pan ie s. I n a d ditio n, H ig hto w er's e x ecu tiv e l e ad ers h ip w as p urs u in g a n ag gre ssiv e a cq uis itio n s tr a te g y, b uyin g s m all c o m pan ie s a n d f u rth er e x pan din g t h e p ro duct p ortf o lio . A s a re su lt, b oth n ew a n d e x perie n ced s a le s a sso cia te s w ere s tr u gglin g t o g et u p t o s p eed o n a ll o f t h e H ig hto w er offe rin gs, a n d s a le s l e ad ers h ip w as c o ncern ed t h at t h ey w ere m is sin g o pportu nitie s t o p itc h n ew p ro ducts t o clie n ts . M cK en zie , t h e H ead o f H ig hto w er's S ale s o rg an iz atio n, h ad b eco m e a n e v an gelis t f o r w hat h e c alle d "B le n ded L earn in g"— co m bin in g t r a d itio nal c la ssro om t r a in in g w ith o nlin e l e arn in g o pportu nitie s— an d h e w as d ete rm in ed t o d ev elo p a h ig hly i n te ra ctiv e " p orta l" t o h elp i m pro ve s a le s p erfo rm an ce. H e e n vis io ned a cu sto m i n tr a n et w here H ig hto w er s a le s a sso cia te s a cro ss t h e g lo be c o uld l o g o n t o g et c o m pre h en siv e p ro duct in fo rm atio n a n d p re se n ta tio ns, a ccess w eb in ars a n d v id eo s w ith p ro duct s p ecia lis ts , a n d s h are t ip s a n d fe ed back t h ro ugh b lo gs, f o ru m s a n d s o cia l f e atu re s.

M cK en zie 's e n th usia sm f o r t h e i n tr a n et p ro je ct w as i n fe ctio us. E ven C aro l B aile y , H ig hto w er's C EO , h ad co m e t o b elie v e t h at c o nnectin g p eo ple i n t h is w ay w as c ritic al t o e n su rin g H ig hto w er's s u ccess a n d su sta in ab ility i n t h e g lo bal m ark et. D ue t o t h e b re ad th a n d d iv ers ity o f t h e c o m pan y's p ro duct o ffe rin gs— an d th e r a te a t w hic h t h ey w ere a cq uir in g n ew p ro ducts — th ere w as i m men se p re ssu re o n e v ery one i n t h e s a le s org an iz atio n t o b eco m e e x perts o n a s m an y p ro ducts a n d s e rv ic es a s p ossib le i n o rd er t o m eet a g gre ssiv e s a le s ta rg ets .

T o s u pport t h e C EO 's s tr a te g ic a g en da, t h e f o llo w in g p ro je ct e le m en ts , t e am m em bers , a n d c o nstr a in ts w ere pro vid ed .

Pro je ct B udget a n d R oll- o u t D ate Pro je ct B udget $1.5 m illio n Pro je ct S ch ed ule d t o S ta rt Ju ne 1 , 2 017 Hig hL EA RN R oll- o ut Ja n uary 1 , 2 018 QSO 6 40: P ro je ct M anagem ent Copyrig ht & co py; 2 014, % ye ar% M in dE dge In c. A ll r ig hts r e se rv e d. D uplic a tio n p ro hib it e d. < br> P M P, P M I- A C P, P M I- R M P, P M BO K, a nd th e P M I Regis te re d E duca tio n P ro vid er lo go a re r e gis te re d m ark s o f th e P ro je ct M anagem ent In stit u te , In c. Pro je ct T ea m M em bers Nam e Role Ric ard o C ontin Dir e cto r o f L earn in g a n d D ev elo pm en t Ste v e Q uan Hig hto w er I T O pera tio ns S pecia lis t Shan non V alle y Hig hto w er I T S yste m s a n d S ecu rity M onic a I a n ucci Conte n t S pecia lis t Jo nath an B ra n t Conte n t S pecia lis t In it ia l P ro je ct R is k s 1 Web site d oes n ot m eet u se r r e q uir e m en ts o r f u nctio nality .

2 Shan non V alle y a n d S te v e Q uan a re n ot a v aila b le t o c o ntr ib ute t o t h e p ro je ct u ntil J u ly 1 5, 2 017.

3 Mark etin g d ep artm en t h as n ot e n dors e d t h e a p pro ach ; b elie v es t h ey s h ould g o w ith M ic ro so ft ® Share P oin t ® s y ste m .

4 Secu rity o f i n tr a n et/p orta l: n o e x te rn al a ccess b ey ond f ir e w all.

Pro je ct A ctiv it y Dura tio n Porta l D ev elo p m en t Use r I n te rfa ce D esig n C om ple te a n d T este d 2 d ay s Sty le S heets f o r P orta l 3 w eek s Them e D esig n f o r W eb site 8 w eek s Porta l A dm in is tr a tio n C om ple te a n d A ccep te d 2 d ay s Adm in is tr a tiv e P ag e G ro ups 10 w eek s Adm in is tr a tiv e A ccess C ontr o l D esig n 7 w eek s Conte n t M an ag em en t & C odin g C om ple te a n d T este d 2 d ay s Conte n t D is p la y f ro m R ep osito ry 28 d ay s Conte n t U plo ad a n d F unctio nality 8 w eek s Config ure /C ode I n dex in g a n d F unctio nality 13 w eek s In fr a str u ctu re a n d S ecu rit y Arc h ite ctu re A ppro ved f o r I m ple m en ta tio n 1 d ay Serv ers f o r D ev elo pm en t, S ta g in g, a n d P ro ductio n 13 w eek s Config ure F ir e w alls 4 w eek s In te g ra te I n fra str u ctu re a n d S ecu rity S yste m s 8 w eek s Log-in /R eg is tr a tio n S yste m C om ple te a n d T este d 3 d ay s Cre ate L og-in /U se r P ro file s 4 w eek s Con te n t C rea tio n a n d E dit in g Pro duct C onte n t M odule s C om ple te d a n d A ccep te d 5 d ay s In te rv ie w s w ith S ubje ct M atte r E xperts ( S M Es) a n d S ale s R ep re se n ta tiv es 2 w eek s QSO 6 40: P ro je ct M anagem ent Copyrig ht & co py; 2 014, % ye ar% M in dE dge In c. A ll r ig hts r e se rv e d. D uplic a tio n p ro hib it e d. < br> P M P, P M I- A C P, P M I- R M P, P M BO K, a nd th e P M I Regis te re d E duca tio n P ro vid er lo go a re r e gis te re d m ark s o f th e P ro je ct M anagem ent In stit u te , In c. Pro duct S ale s S um marie s 4 w eek s Sale s C ase S tu die s f o r C onte n t M odule s 7 w eek s Edit/F ilm S M E V id eo s 1 w eek Uplo ad P re se n ta tio ns, D em os, a n d W eb in ars f o r C onte n t M odule s 2 w eek s Docu m en ta tio n Dev elo pm en t a n d D ocu m en t C odin g S ta n dard s a n d P ro ced ure s 15 w eek s Dev elo p T est A ccep ta n ce P la n s a n d P ro ced ure s 15 w eek s Hig hL EA RN D ata b ase T est a n d A ccep ta n ce 1 w eek Hig h L EA RN R oll- o u t H ig h to w er G lo b al S olu tio n s O rg an iz a tio n al C hart Hig h to w er G lo b al S olu tio n s S ta ffin g L is t IT S yste m s a n d S ecu rit y Haro ld W illia m s QSO 6 40: P ro je ct M anagem ent Copyrig ht & co py; 2 014, % ye ar% M in dE dge In c. A ll r ig hts r e se rv e d. D uplic a tio n p ro hib it e d. < br> P M P, P M I- A C P, P M I- R M P, P M BO K, a nd th e P M I Regis te re d E duca tio n P ro vid er lo go a re r e gis te re d m ark s o f th e P ro je ct M anagem ent In stit u te , In c. Cyber S ecu rity Haro ld W illia m s Den nis C alla h an Beth S tr o lle r Syste m s E ngin eerin g Ju an F elip e Susa n X ia o Chery l B old en Busin ess O pera tio ns Jo hn P etr e l Ste v en J o hnso n Ste v e Q uan Lea rn in g a n d D ev elo p m en t Hum an R eso urc es Chris tin a A ls to n Eliz ab eth C aro l Ju dy W ils o n Terre n ce H olo ber Fre d eric k C oncern Tra in in g D ep artm en t Kim berly C onto s Nic h ola s B erg h Tyle r B urn s Dia n ne H arris o n Conte n t D ev elo pm en t Jo nath an B ra n t Monic a I a n ucci Hen ry S te p hen so n Sale s, M ark etin g, a n d B udgetin g Dom estic S ale s Ja m es Y oungste r Willia m F elle r In te rn atio nal S ale s Tra cy W oodste r Andre w L ev itt M ark etin g/A dvertis in g Sash a F ie rc er Ja so n H old m eer Acq uis it io n s a n d P ro d uct P ortfo lio s Pro duct M an ag em en t Meag an G old en Melv in S im pso n Acq uis itio ns M an ag em en t Nic o le S m ith Evely n L ovela ce Str a te g ic M an ag em en t Ric h ard M attin gly Tere sa B erry -V an H elb in g QSO 6 40: P ro je ct M anagem ent Copyrig ht & co py; 2 014, % ye ar% M in dE dge In c. A ll r ig hts r e se rv e d. D uplic a tio n p ro hib it e d. < br> P M P, P M I- A C P, P M I- R M P, P M BO K, a nd th e P M I Regis te re d E duca tio n P ro vid er lo go a re r e gis te re d m ark s o f th e P ro je ct M anagem ent In stit u te , In c. P le a se u se t h e i n fo rm atio n a bove t o c o m ple te y o ur f in al G ra ded C ase S tu dy. R etu rn t o B la ckb oard t o s u bm it yo ur w ork .

QSO 6 40: P ro je ct M anagem ent Copyrig ht & co py; 2 014, % ye ar% M in dE dge In c. A ll r ig hts r e se rv e d. D uplic a tio n p ro hib it e d. < br> P M P, P M I- A C P, P M I- R M P, P M BO K, a nd th e P M I Regis te re d E duca tio n P ro vid er lo go a re r e gis te re d m ark s o f th e P ro je ct M anagem ent In stit u te , In c.