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Business processes refer to the manner in which work is organized, coordinated, and focused to produce a valuable product or service. On the one hand, business processes are concrete work flows or material, information, and knowledge – sets of activities; however, business processes also refer to the unique ways in which organizations coordinate work, information, and knowledge, and the way in which management chooses to coordinate work. Business processes by nature are generally cross functional, transcending the boundaries among sales, marketing, manufacturing, and research and development.

Information systems can help organizations achieve great efficiencies by automating parts of these processes or by helping organizations rethink and streamline these processes through the development of workflow software. For example, Porter’s value chain model highlights specific business activities where competitive strategies can be best applied. The value chain model can supplement the competitive forces model by identifying specific critical points where organizations can use information technology more effectively. A number of efficiency gains have been realized with the utilization of the IT infrastructure. With the major infrastructure development in place, attention has shifted to more of a support and systems integration. A major challenge is to make small incremental investments that enhance the infrastructure to meet the needs of business units.

1. Using PowerPoint (PPT), draw a value chain diagram that highlights the role of information technology in 3-5 slides, excluding introduction and reference slides.

1. Using PowerPoint (PPT), think of a business process that you have had to perform in the past. How would you document this process? Would a diagram make more sense than a checklist? Document the process of both as a checklist in 3-5 slides, excluding introduction and reference slides. If PPT is not available, use any presentation software.

Both parts 1 and 2 of the assignment should be submitted in one PPT file upload.

You will be particularly assessed on:

The number of required PPT slides and in-depth analysis

• Precision: You see what the module is all about and structure your paper accordingly. You draw on a range of sources and establish your understanding of the historical context of the question. You carry out the exercise as assigned or carefully explain the limitations that prevented your completing some parts. (Running out of time isn’t generally considered an adequate limitation).

• Support for assertions: You use examples, citations (especially from the required readings), and elaboration to support assertions. You provide evidence that you have read the required background materials.

• Clarity: Your answers are clear and show your good understanding of the topic. You see what the module is all about and structure your paper accordingly.

• Critical thinking: The paper incorporates your reactions, examples, and applications of the material to business and illustrates your reflective judgment and good understanding of the concepts. It is important to read the "Required Reading" in the Background material plus other sources you find relevant.

• Breadth and depth: You provide informed commentary and analysis—simply repeating what your sources say does not constitute an adequate paper. The scope covered in your paper is directly related to the questions of the assignment and the learning outcomes of the module.

• Overall quality: You apply the professional language and terminology of systems design and analysis correctly and in context; you are familiar with this language and use it appropriately. Your paper is well written and the references, where needed, are properly cited and listed (refer to the APA Purdue Online Writing Lab at https://owl.english.purdue.edu/owl/resource/560/01/ ) if you are uncertain about formats or other issues.