Action Research Paper and Power point (Both)

Building Trust Through E-Commerce Websites

Bose Mithra Nalla

IST 8101

Wilmington University

Building Trust Through E-Commerce Websites

Iteration 1

Planning

The first iteration is to identify all the elements that help in building the trust in a website. The important thing to be considered here is the way trust is defined. Trust can be defined in several aspects and in different manners. Trust can be defined as people having some confidence or reliance with a quality of a process or a thing. It has been playing an important role in these aspects as it possesses some potential value. Elements of trust are always positive and important to establish a positive relationship from it. Different researches provided different facts about the elements of trust and their own definitions of trust. Trust can be categorized per various features of context and the content in which it is being included. This concept can be interchanged with several other aspects like credibility, reliability or confidence.

Elements of trust is a multi-faceted concept that can have certain dimensions in its behavior and can be studied in different disciplines. It can be applied in wide range of disciplines and understand the concepts of bringing it into operations. Trust can also be considered as security in some concepts where the objects can have variety of objects and areas to consider. There are variety of relationships that can be joined as well as to join variety of objects. Consistent principles as well as the definition of trust are the things that should be considered in developing the elements of trust. It helps to build proper relationship with the customers as well as to develop an efficient website.

Action

This action segment includes to gain an overview of trust which help in emerging the trust elements and help in building an efficient website. Internet or e-commerce can be considered as a platform with various disciplines and help in focusing on trust elements. All the attempts made to provide fundamental understanding on trust is to provide a ground to build the relationship. Disciplines like philosophy, psychology, management can all be considered to provide an overview. All the speculations that can be built to track the people and their speculations can be observed. Trust can be gained only if the people are confident enough to provide the operations securely. There are certain key elements that needs to be considered before they are put into action.

All the elements of trust can be ensured with more trust if they are cooperated with peace and can be monitored in a state of nature. Interpersonal trust or the trust of relationships to accept the trust or vulnerabilities can affect the trust elements. Three place predicate can be coordinated so that it can be suggested with proper discretion to the people who are considered. Discretionary powers can have entrusted with all the elements to reduce the risk and all the elements can be valued. Trust and relationship are two mutual benefits that can be monitored to provide all the social values in the website. Prevalence of trust can be established with various social capitals and certain parts of it. Sociability can be endangered if the trust mechanism can be provided with values that share and confirm all the trust elements in a website and helps in building the relationship with the customers.

Observation

Majority of the trust elements that can focus on interpersonal trust and all the approaches that are implemented to gain the trust of the customers who access the website. This concept is vital and important to develop any kind of elements in interpersonally trust. Human relationships and some consequences can be established with some relationships which help in providing some trust elements. These elements have created huge impact on all the individual traits and play crucial role in establishing the relationship in a cooperative manner. It is observed that the trust of users completely relies on the operations of the users and the key elements of trust. There are certain expectancies that are held by the individuals so that they can be based on these elements of trust.

Trust has been a discipline that can be used to managed and studied intensively in terms of organizational contexts. They have implemented the roles and responsibilities in building the trust of the organization. It has been observed that the roles and importance of trust in the organization is as crucial to build the relationship with the customers. Decision making can also be done with these proper elements of trust. All the outcomes from this building can help the users to make it more effective rather than influencing the people. Organizational structures can be changed and modified so that the control mechanisms can be well implemented and change the structure of these elements. Productivity and efficiency are the two best possible outcomes when this is effectively implemented.

Reflection

Costs for transactions performed intra and inter organizations can be monitored and reduced. Trust can enhance the business performance and improve all the operations to provide it in an efficient manner. Trust and governance can be monitored in a way that they can be used to build them as an informal governance structure which can enhance and increase the effectiveness of transactions any point of time. Relationship and trust in leadership can provide more satisfaction to its customers and provide commitment that can have some research provided regarding the trust elements. All the distribution channels are properly monitored so that the relationship between all the customers can be bought and focus on the relationship that can be monitored constantly.

Tangible benefits can be obtained and in more efficient manner so that the customers can also have these benefits while accessing the website. This research focused mainly on the arrangements that help in distribution and switching the channels. Long term commitments can be established if all the discrete transactions and relational exchange is performed between the website and the customers during all the transactions. This trust elements are an ongoing process until the transactions performed being stopped. There are certain characteristics that help in strengthening the relationship between the customers. Competency, problem solving and all the business transactions can be constantly monitored which helps in successful implementation of the business processes.

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