complete by deadline

Problem:

During the evaluation stage, there is a lack of supervisor feedback to the CanGo employees.

Resolution:

Feedback from an employer should be a welcome and desired piece of the evaluation process. Unfortunately, when the words “can I offer you some feedback?” are heard by the employee, it is translated to a negative thing. This should not always be the case, however when it is the case, the employer needs to be comfortable delivering the proper feedback to keep the business on track. In order to provide the proper feedback to the employee, the employer must have the proper evaluation criteria defined in order to properly critique their work. They should also make the employee feel Comfortable during said feedback. An uncomfortable employee will most likely not take the feedback and apply it to their work as they will be more focused on the way they felt during the evaluation (Halford, 2011). If the feedback being delivered is negative, try to deliver just as much positive feedback as negative feedback to keep the mood balanced. The most important point to delivering good feedback is to be as specific as possible in what they are doing right or what they are doing wrong. This will help them to better understand where they can improve or where they can continue to deliver success. The delivery of the feedback should show that you are being tough on them yet not to the point where you are being mean. This will help to set the tone that you expect them to rise up and not force them to shut down as they are ultimately here to perform a job. Finally, if you are able to identify the actions, good or bad, as they are happening, make sure to give immediate feedback to the employee. The brain learns best when being caught in action (Halford, 2011). Always close the coaching session with an assurance that the employee understands what has been discussed while encouraging them to improve. “People have a habit of becoming what you encourage them to be, not what you nag them to be.” (Halford, 2011)

Halford, S. (2011, April 07). Five Steps for Giving Productive Feedback. Retrieved August 10, 2017, from https://www.entrepreneur.com/article/219437