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Week 1 Learning Resources

Required Readings

McLean, S. (2016). Business relationships across cultures. Boston: Flat World Knowledge Publishers.

• Chapter 1, “Effective Business Communication”

This introductory chapter defines interpersonal communication, identifies why it is important to communication well, and discusses your responsibilities as a communicator.

• Chapter 2, “Culture, Relationships, and Conflict”

Chapter 2 explains the importance of individual differences in interpersonal interactions and examines research on seven factors that affect these differences.

• Chapter 3, “Delivering Your Message”

Chapter 3 details how verbal messages are used to accomplish goals, including the function of language and meaning of words, and examines how culture and individual differences influence verbal communication.

Enter your MyWalden user name: ([email protected]) and password (A+3#icldyoB1) at the prompt.

Laureate Education, Inc. (Executive Producer). (2012). Interpersonal communication introduction. Baltimore, MD: Author.  

Note: The approximate length of this media piece is 2 minutes