510 management

1. TRUSTWORTHY AND STRAIGHTFORWARD

Is trusted by others for his/her open, honest, direct and helpful manner. Capable of keeping confidences; doesn’t blame others for personal mistakes or misrepresent self for personal gain.

2. BUILDS AND REPAIRS RELATIONSHIPS

Knows how to develop productive and healthy relationships with co-workers and external parties. Also capable of managing conflict and negotiation as it relates to interpersonal relationships.

3. EMOTIONALLY LITERATE

Able to recognize and understand one’s own feelings and their causes and effects. Able to recognize, value, and respond to other people’s emotions in effective and helpful ways.

4. LISTENING SKILLS

Listens carefully to other points of view. Capable of suspending judgment until others have their say. Can clearly summarize opposing points of view and accepts diversity in other beliefs and understandings.

5. WRITTEN COMMUNICATION SKILLS

Able to write clearly and succinctly in a variety of settings and styles.

6. PRESENTATION SKILLS

Effectively communicates in a variety of formal and informal presentation settings and styles.

7. ORIENTED TOWARD ACTION

Not afraid of acting on opportunities. Confident of an ability to manage the consequences of action choices.

8. CAPACITY TO TAKE RISKS

Is willing to take reasonable risks and engage/create unproven processes in the service of a strategic opportunity.

9. LEARNS THROUGH EXPERIENCE

Ability to reflectively extract learning from prior experience. Does not make the same mistake over and over.

10. MANAGES CONFLICT

Can manage disagreements and facilitate an environment in which disputes can be settled equitably. Capable of identifying common ground through strong listening skills.

11. TIME MANAGEMENT

Capable of allocating time effectively and efficiently. Can differentiate between low and high impact priorities.

12. ORGANIZED

Allocates and manages resources in an effective and efficient manner. Knows how to locate, track, and control important information and/or goods.

13. TECHNOLOGICALLY CAPABLE

Processes up-to-date knowledge of software, hardware, and other contemporary technologically related issues. Understands the potential impact of various technologies on the business and the inherent tradeoffs involved.

14. DELEGATION SKILLS

Can delegate significant responsibilities to others and manage them toward success. Doesn’t micromanage or over-control.

15. MENTORING AND COACHING SKILLS

Can accurately assess the strengths and developmental needs of others. Understands developmental processes and utilizes feedback, work assignments, and encouragement to help others develop.

16. GIVES AND RECEIVES FEEDBACK

Capable of giving constructive feedback to others without being perceived as offensive or threatening. Capable of receiving and utilizing constructive feedback without getting defensive.

17. CONFRONTS PROBLEM EMPLOYEES

Clean, straightforward, fair, and decisive when working with problem employees. Have the “difficult” discussions with a minimum of delay.

18. LEADING THROUGH SHARED VISION AND VALUES

Capable of formulating (individually or collectively) and communicating a compelling future state and building consensual acceptance. Aligns shared values with desired future state.

19. INSPIRING AND INFLUENCING OTHERS

Capable of motivating others to high levels of performance and satisfaction. Individualizes approach to get the best out of employees. Empowers, encourages shared ownership, and makes others feel important.

20. STRATEGIC THINKER

Capable of articulating credible pictures of possible future states. Understands the context in which decisions are made – has broad knowledge and perspective.

21. GLOBAL PERSPECTIVE

Understands issues, trends, and perspectives of various cultures and countries and their impact in the marketplace. Addresses cultural differences in strategies and approaches.

22. CREATING VALUE FOR CUSTOMERS

Customer-focused. Concerned with finding ways to add value for customers.

23. EXHIBITS CREATIVITY AND INNOVATION

Capable of viewing circumstances from a variety of perspectives and vantage points outside what is commonly understood. Can create competitive breakthrough strategies or plans.

24. DEALS WITH AMBIGUITY

Is comfortable without all the answers; can effectively cope with change and uncertainty; is flexible; can suspend judgment.

25. CHANGE MANAGEMENT SKILLS

Capable of adapting and thriving in environments undergoing significant change. Understands change processes and generates change strategies when appropriate.

26. TEAM SKILLS

Comfortable and adept at working in teams. Understands team development and is capable of facilitating strategies that bring teams together and enhance their performance.

27. FACILITATION SKILLS

Ability to guide and support effective human communication processes without controlling the participants.

28. NEGOTIATIONS SKILLS

Can settle differences in tough situations with both internal and external groups. Sees conflicts as opportunities. Can be both diplomatic as well as direct and forceful as the situation demands.

29. EFFECTIVELY WORKS ACROSS FUNCTIONS

Capable of working effectively with multiple stakeholders who work in different functional business areas. Works to find win-win outcomes for the parties involved.

30. ORGANIZATIONALLY INTUITIVE

Understands organizational dynamics and functioning and utilizes this information for the purpose of personal and organizational performance improvement. Politically astute. Has a real sense of multiple stakeholder interests and uses this knowledge in making good decisions.

31. UNDERSTANDS THE BUSINESS

Understanding the particulars of a given business and the environment in which it operates. Further, understanding the causes and effects of one upon the other.

32. PLANNING

Able to accurately define the length and difficulty of tasks and projects. Can move from goals to objectives to process steps. Can develop schedules and assign resources in a way that effectively accomplishes objectives/goals.

33. CRITICAL THINKING AND PROBLEM SOLVING SKILLS

Able to analyze situations and/or problems from an independent and critical point of view and identify relevant and effective solutions.

34. DECISIVE

Able to make reasonably quick decisions, often with only incomplete information.

35. MANAGEMENT AND CONTROL

Capable of effectively delegating responsibility for tasks and decisions. Then monitoring progress effectively and measures results appropriately. Utilizes feedback to re-inform the process.

Competency

Self-Assessment*

Job Assessment**

Vision Assessment**

1. Trustworthy & straightforward

2. Builds & repairs relationships

3. Emotionally literate

4. Listening skills

5. Written communication skills

6. Presentation skills

7. Oriented toward action

8. Capacity to take risks

9. Learns through experience

10. Manages conflict

11. Time management

12. Organized

13. Technologically capable

14. Delegation skills

15. Mentoring and coaching skills

16. Gives and receives feedback

17. Confronts problem employees

18. Leading through shared vision and values

19. Inspiring & influencing others

20. Strategic thinker

21. Global perspective

22. Creating value for customers

23. Exhibits creativity and innovation

24. Deals with ambiguity

25. Change management skills

26. Team skills

27. Facilitation skills

28. Negotiation skills

29. Effectively works across functions

30. Organizationally intuitive

31. Understands the business

32. Planning

33. Critical thinking and problem solving skills

34. Decisive

35. Management & control