Health Management 1 Quiz
HEALTH MANAGEMENT I
DR. COVERLEY, INSTRUCTOR
Chapters: 1 & 2 - Quiz
1. Which of the following is an example of a non–direct care setting?
A) Insurer
B) Physician practice
C) Assisted living facility
D) Public health department
E) All of these are correct.
2. Employment of medical and health services managers is expected to change by what percent between 2012 and 2022?
A) Plus 12 percent
B) Plus 50 percent
C) Minus 10 percent
D) Plus 23 percent
E) Minus 12 percent
3. The internal domain of health care management includes which of the following?
A) Community demographics
B) Regulations
C) Budgeting
D) Managed care organizations/insurers
E) Competitors
4. The external domain of health care management includes which of the following? A) Staffing B) Quality services C) Physician relations D) Patient satisfaction E) Medicare/Medicaid
5. What is the relationship of organizational mission, values, and vision?
A) Vision shapes mission
B) Mission shapes values that shape vision
C) Values shape mission that shapes vision
D) Goals shape mission and values
E) None of these are correct.
6. This function refers to the setting of reporting and responsibility relationships within a manager’s unit:
A) Controlling
B) Organizing
C) Staffing
D) Planning
E) Decision Making
7. This function refers to acquiring and retaining human resources:
A) Controlling
B) Planning
C) Staffing
D) Organizing
E) Decision Making
8. As compared to senior managers, lower-level managers have:
A) More authority
B) The same authority
C) Less authority
D) Authority that depends on experience
E) Authority that depends on education
9. The most commonly used organizational structure is:
A) Matrix, or team-based
B) Service line management
C) Functional
D) Divisional
E) None of these are correct.
10. This competency involves the ability to critically analyze and solve complex problems:
A) Conceptual
B) Interpersonal
C) Technical
D) Conceptual and interpersonal
E) Interpersonal and technical
11. This competency reflects expertise or ability to perform a specific work task:
A) Conceptual
B) Interpersonal
C) Technical
D) Conceptual and interpersonal
E) Interpersonal and technical
12. An organization’s mission is defined as its:
A) Goals
B) Desired future state
C) Values
D) Purpose
E) Ownership
13. Larger organizations are more likely to have all of the following EXCEPT:
A) Vertical structure
B) Formal chain of command
C) Larger span of controls
D) Informal chain of command
E) Vertical structure and formal chain of command
14. Employee engagement is best described as:
A) Employee interpersonal skills
B) Employee positive attitude
C) Employee motivation and commitment to the organization *
D) Employee focus on completing their jobs
E) All of these are correct.
15. Management innovation refers to improving:
A) Management thinking
B) Decision-making
C) How operational activities get accomplished
D) How the work of management gets done
E) All of these are correct.
16. Organizational culture is best known as:
A) Orientation of new employees
B) Senior management’s vision for the organization
C) The mission of the organization
D) Beliefs, values, and behaviors that characterize the organization
E) All of these are correct.
17. Which of the following leadership development activities addresses learning and personal growth of aspiring leaders as assisted by senior managers?
A) Job enlargement
B) 360-degree feedback
C) Mentoring
D) All of these are correct.
E) None of these are correct.
18. Dashboards are:
A) A way to measure organizational performance
B) Side panels in an automobile
C) Usually seen in winter
D) An Olympic event
E) None of these are correct.
19. Succession planning is:
A) Planning a career path in an organization
B) Celebration of an organization’s success
C) Not important anymore
D) An approach to replace managers who retire or move up
E) None of these are correct.
20. Standards of behavior are defined as:
A) Goals of the organization
B) Expectations for conduct for all employees
C) Organizational performance targets
D) Organizational mission
E) None of these are correct.
21. Health care policy is:
A) Taken care of by someone other than a manager
B) Not the business of a manager--they mind the budget
C) Every health care manager's job
D) Taken care of by someone other than a manager, and not the business of a manager
E) None of these are correct.
22. Self-management means:
A) Managing time and information
B) Being responsive
C) Keeping current
D) All of these are correct.
E) None of these are correct.
23. Effective change management requires that managers:
A) Focus on management innovation
B) Identify performance gaps by routinely assessing operational activities and performance
C) Delegate supervision of change management to staff
D) Resist change and focus on the status quo
E) None of these are correct.
24. Research on leadership development programs shows that leadership development programs achieve all of the following EXCEPT:
A) Enhance skills of staff
B) Reduce staff turnover
C) Improve efficiency in educational program offerings
D) Increase staff engagement
E) Reduce staff absenteeism
25. Which of the following competencies is more leadership oriented than management oriented?
A) Staffing personnel
B) Networking
C) Supervising the service provided
D) Overseeing adherence to regulations
26. Which of the following is NOT a contemporary leadership model?
A) Situational Approach
B) Authentic Leadership
C) Resilient Leadership
D) Servant Leadership
27. In which leadership domain would the competencies motivating and negotiation be placed?
A) Functional and Technical
B) Self-Development and Self-Understanding
C) Interpersonal
D) Organizational
28. Which is a new trend for health care governance?
A) Focus on competence of individual providers
B) Fiduciary and strategic responsibilities
C) Manage change
D) Larger boards
29. Which is a guideline for health care leaders when being responsible to their organization as per the ACHE Code of Ethics?
A) Provide appropriate access to services
B) Proper resource allocation
C) Have a process to evaluate quality of care
D) Ensure a safe workplace environment
30. Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?
A) Strategic
B) Operational
C) Network
D) Transformational
31. Which statement is NOT true about the "Great Man" theory?
A) Discourages anyone who does not have specific traits from aspiring to a leadership position
B) Traits necessary for effective leaders are inherent in the person
C) Behavior is an important component in determining what makes a good leader
D) Supports the notion that a good leader has charisma
32. Which theory places its attention on the leaders who can create flexible organizations that are able to meet the relentless succession of challenges faced?
A) Path-Goal Theory of Leadership
B) Adaptive Leadership
C) Style Approach
D) Authentic Leadership
33. Which leadership theory correctly matches the stated leadership focus?
A) Situational Approach: Needs of the subordinates
B) Contingency and Path-Goal: Raising consciousness and empowering followers
C) Leader-Member Exchange Theory of Leadership: Task completing and developing relationships
D) Global Leadership: Team performance and development
34. Which one of the EI (Emotional Intelligence) dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?
A) Motivation
B) Self-regulation
C) Social skills
D) Empathy
35. Which model of leadership supports finding meaning?
A) Diversity Leadership
B) Resilient Leadership
C) Spirituality Leadership
D) Servant Leadership
36. From the Leadership styles for health care, which one focuses on the leader setting high performance standards for his or her followers?
A) Participative style
B) Coaching style
C) Coercive style
D) Pacesetting style
37. Choose which is NOT one of the competing values under “Master Leadership”:
A) Risk taker
B) Motivator
C) Analyzer
D) Vision-setter
38. Which is considered a key barrier rather than a challenge for health care leadership?
A) Physicians
B) Culture of safety
C) Women in top leadership positions
D) Value-based purchasing
39. Which new initiative needs a health care leader’s active engagement since it involves the understanding that the distribution of health outcomes within a specific population will be used to measure a health care organization’s success and determine its reimbursement?
A) Population health
B) Patient-family centeredness
C) Leadership development
D) Succession planning
40. What is (are) the focus area(s) for health care leadership ethics?
A) Bioethics
B) Managerial ethics
C) Social ethics
D) Bioethics and managerial ethics
41. Find an incorrect statement about leadership in today's health care industry.
A) Leaders cannot be taught skills and behaviors.
B) Many clinicians do not have the management training that would help them in their new roles.
C) Different sectors in health care have professional associations that will support many aspects of its particular career path.
D) Leaders should continually be updated to the current environment.
42. Which is a leadership development rather than a leader development?
A) A team based process
B) Leaders as individuals
C) The leader in collaboration with the superior
D) Linked to leader’s performance rather than to organizational goals
43. The health care leader must consider the following special research issue if they are concerned about the future:
A) Evidence-based management
B) Staying current in the field through various resources
C) Use of big data sets for analyzing, reporting, and decision making
D) All of these are correct.
44. Which is an incorrect statement about the future of the health care field?
A) The Patient Protection and Affordable Care for America Act will continue to be challenged.
B) Some of the key elements identified for success will be perspective, adaptability, and finding inner passion as a personal driving force.
C) Leaders will make the future by continuously cycling through phases of foresight, insight, and action.
D) The Patient Protection and Affordable Care for America Act provides full health care reform.
