FORMAL RESEARCH ASSIGNMENTThe formal research project will be worked on weekly through various assignments. The topic you choose should be directly related to the degree that you are earning. All maj

Annotated Bibliography

Dorothy Pauline Browning

Keiser University

ANNOTATED BIBLIOGRAPHY

Afsar, J., & Muhammad, I. (2017). Comparison of patients satisfaction in public and private teaching hospitals of Islamabad. Pakistan Journal of Medical Research, 56(3`), 78-83. Retrieved from EBSCO database.

This research article investigates patient satisfaction and factors associated with it in Islamabad hospitals. From the findings, the overall score of patients from private hospitals was higher than for those in public healthcare institutions due to better facilities and quality of service. However, patients from private hospitals were less satisfied with aspects of accessibility and affordability of services. The result from the study was scientifically obtained from a sample of 240 patients, making the findings more authentic and reflective of patient perception. By using this journal article as a source in the paper, the link between patient satisfaction, affordability, infrastructure, and accessibility to health care organization is established. Synthesizing the factors to ascertain what category of patients are more satisfied. Furthermore, the authors’ standpoint that private hospital patients are overall more satisfied is consistent with this position on this topic as most of the findings directly address the three elements of the research’s thesis statement.

Hicks, J. (2014, April 17). VA hospitals on par with the private sector for patient satisfaction. Washington Post. Retrieved 16 February 2018, from https://www.washingtonpost.com/news/federal-eye/wp/2014/04/17/va-hospitals-on-par-with-private-sector-for-patient-satisfaction/?utm_term=.f04414ab5f69

In this news article, Hicks uses VA hospitals that deal with over 8 million veterans to compare with private sector healthcare facilities. Through the study, the author reveals that patients in the veteran health care network showed over 80% satisfaction index. This is an indication that the satisfaction is equal or more than that depicted by those in private hospitals. Furthermore, 95% of the respondents attributed their happiness to the courteousness the personnel at VA hospital display while handling their patients. Despite the research being based on veterans alone, it somewhat reflects what happens in some of the public hospitals. Administrative procedures are always standardized in public hospitals but slightly different in private hospitals. This might be the source of the difference between the two types of institutions in patient satisfaction. However, the viewpoint of the author contradicts the stand that private hospitals satisfy more patients although it offers insights on what factors determines satisfaction among most patients, courtesy of the staff and administration procedure.

Janicijevic, I., Seke, K., Djokovic, A., & Filipovic, T. (2013). Healthcare workers satisfaction and patient satisfaction – where is the linkage? Hippokratia: Quarterly Medical Journal, 17(2), 157-162. Retrieved from NCBI database.

This journal article reveals the connection between health care workers and patient satisfaction in hospitals. The authors used questionnaires to gather information from 18624 healthcare workers and 9280 patients in 50 institutions in Serbia. Findings showed that there is a low correlation between patients and worker satisfaction in hospitals. Accordingly, the authors find that the impact of workers on patients’ satisfaction is highest when the staff is motivated to complete their assigned tasks. The study holds that sound management strategies and policies can be used to improve patient satisfaction through creating a better working environment for the health practitioners. Although the survey is scientific, it does not have a direct association with the topic of the research. Through workers, the administrative procedures are affected thus impacting on patients as well. Throughout the article, the authors maintain that although there is a low correlation between workers and patients, the link cannot be ignored. This is supportive of the opinion that administrative procedures define patient satisfaction extent.

Mahapatra, S. (2013). A comparative study of service quality between private and public hospitals: Empirical evidence from India. Journal of Medical Marketing: Device, Diagnostic and Pharmaceutical Marketing, 13(2), 115-127. doi:10.1177/1745790413488777

Mahapatra conducted scientific research to establish customer preferences in the health sector of India. According to the author, there exists a gap between patient perceptions and the actual services they receive in both private and public healthcare. Through a regression model developed from the data which was obtained from 192 patients, the probability of patients visiting a public or private hospital can be established. The values obtained in each instance is indicative of which of the two satisfies the patients the most. Ideally, the author uses logistic regression to show how customer preferences define their satisfaction. The study was useful as it produced a classification accuracy of 94.9%, which indicates that there are factors that explains what patients perceived about either public or health sector. Although there is no directly relate to what I will address in the final paper, it offers more significant insights on how patients align their satisfaction with preferences.

Owusu‐Frimpong, N., Nwankwo, S., & Dason, B. (2010). Measuring service quality and patient satisfaction with access to public and private healthcare delivery. International Journal of Public Sector Management, 23(3), 203-220. doi:10.1108/09513551011032455

The paper aimed at finding out patients’ satisfaction on the accessibility of hospitals, both public and private, in London. With a qualitative and quantitative approach, the authors found out that there are varying experiences in public and private sector. Public hospital patients showed dissatisfaction with the services offered including accessibility to doctors, attention and inadequate amenities. Further, the study reveals that private hospitals record high satisfaction levels since patients can obtain medical services even on short notices. This aspect directly relates to administrative procedures that differentiate most private hospital from public ones. Accordingly, the research supports the idea of the final paper that private hospitals satisfy many people due to flexibility in their administration policies and a sense of urgency to all patients. Furthermore, the doctors are more accessible, and medical infrastructure are up-to-date. Due to the information the article presents and the methodology used to generate the findings, it can be beneficial for both managerial and academic purposes.

Press, I. (2006). Patient satisfaction: Understanding and Managing the Experience of Care (2nd ed.). Chicago, IL: Health Administration Press.

In this book, the author looks at patient satisfaction from different perspectives including organizational effectiveness (administration), service quality (infrastructure) and staff behavior. The book explores these three aspects and discusses how they influence patient perception and consequently determine their satisfaction levels. Throughout the four chapters of the book, the author tries to synthesize the different aspects and later conclude that patient satisfaction is centered on the three aspects above. Although the book does not specify whether there is a difference between public and private hospitals on the two elements, it gives more insights that can guide any researcher on which areas to focus on while comparing the two types of healthcare institutions. In essence, the book is an excellent source of information on managerial guidelines that can impact patient satisfaction in any hospital, thus providing a more elaborate idea on what might be the basis of the difference in healthcare facilities.

Sahin, B., & Tatar, M. (2006). Analysis of factors affecting patient satisfaction. Disease Management & Health Outcomes, 14(3), 171-183. doi:10.2165/00115677-200614030-00006

In this journal article, the authors aim at identifying factors that influence patient satisfaction and contribute their ideas to the sparse information on this topic. With their focus on 387 asthmatic patients, the study reveals five dimensions that affect satisfaction among patients, staff competency, quality of care, waiting time, hospital quality and provision of information. The results showed that the five factors were correlated and significantly impacts satisfaction levels, especially among female patients. Despite the findings failing to link the results to either private or public hospitals, it offers a basis for arguments on which sector satisfies its customers more based on the five dimensions. Since the material results were scientifically obtained, it is an efficient source of information for both academic and hospital management. Furthermore, the article provides a gap that needs to be completed regarding qualitative/thematic analysis on the topic. Ideally, the author’s conclusion that medical facilities need to address these factors is reasonable since customer satisfaction is forefront in any for-profit organization.