Course Textbook Anderson, L. E., & Bolt, S. B. (2016). Professionalism: Skills for workplace success (4th ed.). Boston, MA: Pearson.PLEASE READ THE DIRECTIONS AND REQUIREMENTS IN DETAILUnit VIII Assig

Jane Doe

123 Street, Pace, FL 32571

(850)334-3245 │[email protected]

SUMMARY OF QUALIFICATIONS

Supervised and lead personnel in administration which includes office support, customer service, automation, and relationship building.
College graduate with proficiency in Microsoft Suite, presentations, correspondence, and researching.
Fast and accurate typing skills (60 wpm)
Clear communication skills, both oral and written
Navy and Marine Corps Achievement Medal for Outstanding Performance and Impeccable Service. 2 Good Conduct Awards for 8 years of exemplary service without any incidents or disciplinary actions

EDUCATION

BS in Human Services 05/2016
Kaplan University

PROFESSIONAL EXPERIENCE

Office Automation Clerk

Department of the Navy, HT-18, Milton, FL 08/16- Present

Work in the Administrative Office to assist all Staff for HT-18.
Perform word processing, correspondence preparation, directives management, publications management, Naval Messaging services, aviation administrative services, and a variety of administrative functions in support of the organization’s mission.
Entering/Updating data into programs to include: Training Integrated Management System (TIMS), Defense Travel System (DTS), Total Workforce Management Services (TWMS), Transaction Online Processing System (TOPS), Navy Standard Integrated Personnel System (NSIPS), Navy Tool for Interoperability and Risk Assessment (NTIRA), Standard Labor Data Collection and Distribution Application (SLDCADA) and the United States Navy Bureau of Naval Personnel (BUPERS).
Serve as the primary customer service link between command personnel and the servicing Personnel Support Detachment (PSD), including receipt, examination, and timely transmission of documents and information between command members and the Personnel Support Detachment (PSD).
As a Command Pay and Personnel Administrator ensure that all military pay and personnel transactions along with requests and substantiating documents are accurately reviewed, submitted, and processed in accordance with official guidelines utilizing the Transaction Online Processing System (TOPS).
Create travel authorization orders for all command personnel travelling to a Temporary Assigned Duty (TAD). Certify that upon returning, a DD form 1351-2 (Travel Voucher) is filled out. Review all receipts to ensure accuracy and verify that each receipt has a zero balance. Upload completed travel vouchers and supporting documentation into the Defense Travel System (DTS). Assign the appropriate allocation of funds assuring government credit cards are paid off and hold a zero balance.
Sort, review, screen and distribute incoming and outgoing mail.

Customer Care Associate 01/14-11/14

West Corporation, Pensacola, FL

Providing video technical support for Comcast customers. Answer inquiries by clarifying desired information; researching, locating, and providing answers. Researching and exploring answers to resolve problems by customers. Documenting issues and reviewing alternative solutions; implementing solutions; escalating unresolved problems.

Earned 98% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 320 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Completed training on ways to enhance customer service satisfactory and improve productivity.

Delinquency Control Counselor I 09/13-12/13

Navy Federal Credit Union, Pensacola, FL

Controls delinquency on past due Consumer/Credit Card loans by contacting members and analyze the financial situation. Contacts delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal. Obtains detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency. Notates member’s arrangements in Collection systems, reason(s) for delinquency, and any bankruptcy/charge-off alternatives offered to members.

Resolved customer complaints by identifying problems and taking appropriate corrective action; helping departmental overall complaint accuracy.
Attained Employee of the Month Award 2 out of 3 times in three months following commendation from supervisors and recommendation from peers.
Demonstrated professional etiquette and manners when interfacing with customers which resulted in 20% improved feedback of customers.

Front Desk Administrative Clerk (Quarters) 08/11-08/13

NAVSUPPACT Naples Italy, FPO, AE

Second Class Petty Officer; Oversees the U.S. Naval living quarters for operational functions. Supervise and train building managers with customer service team consisting of 20+ personnel. Administer office operations whiles providing exceptional customer service and implementing strategies to maximize office efficiency, productivity, and customer satisfactory.

Provided administration service for 100 personnel during Operation Odyssey Dawn and Operation Unified Protector.
Led a team of 20, increased the amount of training by 30%, and produced 12% boost in promotions. Maintained inventory on the delivery and installation of $100M of highly sensitive equipment and furnishings.
Liaised and communicated between 20 groups and the housing assignment office, which resulted in, a customer service satisfaction rate increase from 90% to 95%.
Trained 80 personnel on the proper procedures and regulations while conducting inspections, which boosted and maintained health and comfort standards to 98%. Communicated effectively with diverse populations.
Implemented new processes and procedures, which saved $50K in a 6-month period. Prepared and completed 4 reports weekly ensured they were submitted on time, and maintained a 100% completion rate.

FSO (Food Service Officer) Assistant 08/05-08/11

United States Navy, FPO, AE

Third Class Petty Officer; Act as administrative liaison between supply departments. Keep records for food supplies and financial budgets for the Food Service Officer aboard ship or at shore bases.

Create spreadsheets for weekly menu items that includes calorie count, food portion equations, and updates
Sustain up-to-date on expirations and warranties on kitchen and dining equipment
Update monthly inventory counts from ship supply storerooms (Dry, Dairy)
Provide administration assistant to management that includes: correspondent emails, assignment and evaluation of personnel, supervise projects, research trends, and accommodate upper management
Run ship errands, scan documents, and print important information as per FSO or officers.