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Operational components of DLCC

David Roberts

Argosy University

Dr. Noone

Management team

DLCC will have a group that aims to offer quality services and creates a strong force in the market. As a partnership business, the roles will be defined to avoid conflict of interest. The company has chairpersons who are the partners in the business. Both active and silent partners who form part of the DLCC oversee all the operations of the company. Furthermore, they make final decisions for the company. The technical manager is in charge of all the technical staff. Technical managers are the face of the company as they run all operations with their support staff. The executive managers encompass a human resource manager. Quality assurance officer as well as the station director. All the executive team has designated roles. The hiring of employees is through a 3-panel team that encompasses the technical manager, Station director as well as the human resource manager. Employees are vetted to get a suitable employee.

Organizational Chart

Policies and code of ethics

Policies

Most start-up companies must initiate policies that favour the welfare of the business environment. A variety of risks is encountered when hiring new employees. Thus, we shall set up policies that limit instances of liability at the workplace. Some of the policies that to effect will focus on the workplace safety, disciplinary policy, device use policy as well as the payment policies. Work safety policies that will be initiated will help mitigate and protect the employees from any injuries during work (Carroll, & Buchholtz, 2014). Furthermore, employee negligence while performing tasks will be mitigated.

The essence of disciplinary policies helps create an environment where there is respect for both work and other employees. Terminating the contract of an employee is not hard since the employee may have been cautioned. Highlighting the history of problems between the employee and offering a detailed analysis of the job description gives room for decisions. Illegal activities can affect the rapport of the company, which will call for the strict responsibility of the actions of the employees. DLCC will protect itself against any liability by having written usage policies that delineate the network connection of the employees while on duty. Creation of a payment plan for the clients and the employees will influence service delivery positively. Invoicing of the clients and the form types of payment that can be accepted by the clients will have significance. Notices for payments and service fee will be initiated to the clients to ensure that there are no issues regarding payment.

Code of ethics

Compliance with the basic code of ethics is a crucial measure of success within any company. DLCC focuses on professionalism by ensuring that the employees are objective, confidential; portray high professional competence behaviour, integrity as well as professional conduct. The conceptual framework through the code of ethics will provide what is best for the employees, stakeholders, and clients. Achieving the mission and vision will be possible when there is focus on the code of ethics.

Work environment

DLCC will have operations in Florida. Intense competition and the availability of clients is the reason of establishment within this region. The areas of interest within Florida is Miami, which attracts huge sums of people annually. As a result, the companies within these regions benefit from the influx of activities. DLCC provides technical consultancy services. The company will have a network of advisors, specialists, airport architects as well as engineers to help in the technical services of engineering and consultancy. The work environment that we intend to cover will focus on addressing the issues that are faced by the clients. Cohesion and understanding of the client needs remain the critical priority of the company. The facilities that are offered under the consulting company focus on the engineering and technical restructuring.

Supply chain

The supply chain has the potential to influence profits, efficiency, and satisfaction. Profitable operations, as well as effective departures, creates competition. DLCC shall have a team of experts that are competent and have the skills in the field of supply chain and logistics. The experience with the airline companies offers a blend of operational experiences that will address all areas and tackle issues within different situations. Civil expertise in this sector, as well as consignment management, will improve the stock management processes, procurement application processes, and warrant management from the team. Some of the components that are in the supply chain processes are organizational reviews, development, and delivery of the logistics contracts, contracting for consumable parts in the civil airline as well as optimization for subcontracting the provider structures.

Customer service processes and economies of scale

The customer services will ensure that the cost reductions are witnessed based on the demands of the along the chain value. Strategies shall be initiated to increase the number of scales. As part of our services, information technologies will influence the economies of scale. Our services will promote customer involvement through technological services. For instance, customers can search, reserve and sell tickets through the electronic system. It purchases to be fast, reliable and accurate. The economies of scale create stronger ties with suppliers (Wirtz, 2017). Thus, the economies of scale can influence the way in which the customer processes can be performed.

The emergence of IT systems have optimized communication with providers and increased the purchasing ability by the clients. Our area of specialty will be based on technological services. Thus improving performance can be through a focus of the engine technology where DLCC will conduct logistics, route planning to ensure that the airline costs are reduced. Airlines are dependent on Airbus and Boeing an indication of the limits to apply the Economies of scale. It shows that customer services can be useful when there is an advancement in technological services.

Innovations in production

As part of the technical services, the innovation that can have an impact in the airline industry from DLCC is the ECOS Baggage system. The innovation has developed a locker system. The emergence of green light on the locker door lights can occur when there is inside space. The light can go out when it is full. The use of light such as yellow, red and green on lockers on cabin crew can indicate the capacity the availability of space.

Methods of maintaining quality

Improving and maintaining quality can be done through having commitments, investment in training as well as tracking mistakes. The commitment of the management team determines the performance of the organization. In DLCC, the management team will ensure that the products and services offered are satisfactory and impress the customers. Measuring quality through tracking mistakes can help in identifying the areas of weakness. Evaluating the responses of clients helps in identifying the areas of corrective action. It may involve the use of customer promoter cards where they will recommend and have their say in the type of services offered. Clients are given room for rankings which determines the mistake and areas of corrective action. Investing in the training of the clients can solve the issues of quality. To remain competitive, DLCC will have frequent training sessions on the quality aspect of the product (Goetsch, & Davis, 2014). It will create an environment that focuses on the improvement of the services and products.

Laws influencing DLCC and compliance with other laws

Tax laws such as the tax code is a government regulation that affects business in the U.S. For instance, every registered company in the U.S. is eligible to federal taxes. State taxes are depended on the type of state. DLCC will pay income taxes and employment taxes. Compliance with the employment and labour law shall also be effected as the company. The employment and labour law will focus on the wages, working hours, health among others. DLCC will be entitled to privacy. This is achievable through the employees when they employ measures that protect the company for effective service delivery. State licenses are laws that are locally oriented by the state. Each state has policies and measures (Posner, 2014).Florida has its measures that are locally adopted by all business.

References

Carroll, A., & Buchholtz, A. (2014). Business and society: Ethics, sustainability, and stakeholder management. Nelson Education.

Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.

Posner, R. A. (2014). Economic analysis of law. Wolters Kluwer Law & Business.

Wirtz, J. (2017). Managing Customer Relationships and Building Loyalty. World Scientific.