Improve this paper.

Evaluation	HW1,2,3 and Test 1 QM Rubric
Earned	Possible
No statement of SS Did not use correct 3 legs of TQM Did not address layers of firm Did not provide improvements Did not state what they should remain doing Did mention causal diagram but not clear 5/60	Clear statement of stakeholder satisfaction with a clear link of why that level of satisfaction is obtained by the company’s ability to exercise the causal diagram including the 3 legs of TQM and quality of management/leadership, assessment, design, conformance, and control in the three layers of the firm. Then how they should improve or what they should keep doing to remain successful if already successful 60%
Link was made but unclear 5/10	Link is established between case and causal diagram 10%
Lacked support throughout No original ideals 0/20	Support of your statements, why your ideas will work and the firm level financial results of implementing your ideas 20%
Poor flow, hard to follow 5/10	Flow, readability, grammar 10%
T1: 15/100

QM Test One

Select a company of your choice and explain and support your explanation of how successful it is in satisfying its stakeholders. Then explain that degree of success from a QM perspective, what they should change/keep the same to either improve their degree of success or maintain the current high level of success. Utilize the causal diagram discussed in class (five elements of quality across the three levels of a firm, three legs of QM, correct product, stakeholder satisfaction) to support your claims. Be sure to use information from your sources to support your claims of degree of success and the causation (constructs of causal model) of that level of success. Use a company other than your case company or the companies used in HW1 and 2. Please include the URLs used and cite them in your paper so I can go read the same material.

Suggestions: Select a large company that will have lots of information about it on the web, its own web site and comments from other web sites. However, you can use a company you are familiar with. Do not use the companies utilized in the homeworks.

Select a company that you are interested in; have fun with it.

There are lots of reasons that a company can be successful or not. Use the 80/20 rule when deciding what to talk about. In other words, choose several things that they are doing well/or not that explains most of their degree of success. Just be sure that you can follow and display the flow through the causal chain of how a specific action impacts success. Please limit this paper to 2 to 3 single spaced pages.

Remember, support your statements with information you find, and theory/concepts from QM.

Email me the finished document with the following file name: your last name first nameT1QMFall2012.doc. An example: metlenscottT1QMFall2012.doc or docx